Recovery Coach

St. Francis House - Boston, MA3.6

30+ days ago

St. Francis House

39 Boylston Street, Boston, MA 02116


Recovery Coach

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.


St. Francis House has adopted a Philosophy of Care which builds on concepts of Trauma-Informed, Person-Centered and Recovery-Oriented Care models. In the interest of reaching as many people as possible, who suffer from addiction, a position of Recovery Coach is created to work collaboratively with guests, staff and community providers.

The Recovery Coach will act as an integral member of an interdisciplinary team of Physicians, Nurse, Therapists and case managers through a joint OBOT program with BHCHP and SFH. The purpose of the position is to support and stabilize homeless individuals who are recovering from substance abuse, through facilitation of access to substance use disorder (SUD) treatment, resources and recovery groups. The RC will provide assistance in navigating the system of care, maintaining ongoing clients/guests support, regardless of relapse and will serve as a motivator, ally, role model, problem solver, and advocate for clients with SUD.

  • Engages with clients/guests identified with SUD, addressing barriers to successful recovery and serving as role model, ally, and advocate
  • Identifies resources and contacts in SUD services along the continuum within the Boston catchment area and makes this available to staff as needed
  • Works collaboratively with treatment team to implement evidence-based services to clients/guests with SUD
  • Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups
  • Educates clients/guests about addiction and utilizes motivational enhancement techniques to explore ambiguity and tip the scales toward recovery
  • Provides peer coaching and supports clients/guests in establishing recovery goals and achieving and maintaining recovery via multiple pathways
  • Is available to provide support to clients/guests in immediate risk of relapse or for other time-sensitive matters during regular business hours
  • Helps clients/guests navigate the healthcare system and social service system; accompanies clients/guests to appointments and meetings as needed
  • Assists with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care in concert with team. Assists with data collection for quality assurance and program evaluation
  • Meets clients/guests with SUD prior to discharge from facilities and facilitates clients/guests access to next stage of treatment
  • Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the clients/guests’ community, family, and social context to facilitate connections across systems of care
  • Negotiates and creates opportunities for access to treatment and social services for clients/guests; advocates on behalf of clients/guests to help decrease barriers to care
  • May facilitate and/or co-facilitate weekly recovery support group(s)
  • Ability to function independently or as a member of a team.
  • Displays concern and initiative.
  • Observes and supports program policies.
  • Cooperates and maintains good rapport with staff, clients/guests and visitors.
  • Ability to learn and adapt.
  • Work collaboratively with all staff involved in client/guest service planning


The RC will possess a thorough understanding of SUD, the community culture and barriers to successful recovery in order to provide appropriate referrals and linkages to community resources, recovery and treatment options.

  • Strong interpersonal, facilitation, and leadership skills
  • Interest and experience working with underserved populations
  • Ability to work independently as well as part of a multidisciplinary team of psychologists, physicians, social workers, and nurses.
  • Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.
  • Comfort with multiple pathways to recovery from SUD and willingness to embrace a clients/guests-centered approach that recognizes an individual’s preferences and autonomy (“recovery by any means necessary”).
  • Knowledge of harm reduction strategies including opioid overdose prevention and response, safer injection techniques, or willingness to be trained to become expert in these topics.
  • Comfort in working in both medical and social service settings.
  • Skills in motivational enhancement strategies preferred.
  • Ability to provide accurate feedback without judgment or discomfort.
  • Flexibility to adapt to unforeseen needs or circumstances.
  • Excels at problem solving and multi-tasking; organized, efficient and goal-directed.
  • Ability to maintain effective working relationships with clients/guests/families and staff.
  • Excellent interpersonal, written and verbal communication skills.
  • Effective use of the Internet and Microsoft Office programs such as Word and Outlook.
  • Effective use of Microsoft Excel and PowerPoint a plus.
  • Ability to handle confidential information

Qualifications/ Requirements

  • High school diploma required
  • Recovery Coach Academy graduate preferred or willingness to complete RCA within 6 months of hire required.
  • Recovery coach CARC certification required within first 12 months of employment
  • Bilingual candidates encouraged to apply

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match


Job Type: Full-time


  • High school (Required)