Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Network Engineer works for and under the general direction of the Sr. Manager, Network Engineering. Primary responsibilities include the design of custom enterprise network solutions for our customers, troubleshooting, installing, implementing and administering network systems, and providing Tier IV Help Desk escalation support. Analyzes capacity issues and develops capacity planning models. Responsible for ensuring planned maintenance and testing activities are executed and for developing guidelines for network configuration and security standards.
Assists in the design and implementation of custom network solutions for existing and potential customers. Follows best-practice industry standards to provide a network design which is functional, scalable and secure.
Supports the Solutions Architect group to potentially design, document and implement customer pilots and provide support for customer testing as required while in the pilot phase of the sales process.
Provides network engineering support to Sales organization as required.
Provides Tier IV escalation support to Help Desk. Troubleshoots, diagnoses and resolves customer network issues. When applicable, recommends changes to remediate any network deficiencies to enhance network performance.
Researches, evaluates and provides recommendations for new hardware and software solutions, to stay current with new technology and market trends and future requirements.
Position requires participation of a rotating "on call" schedule to provide support for our business and customers.
Creates technical presentations as needed, presenting to various audiences (both internal and external) with all levels of technical knowledge.
Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks.
Follows and enforces documented processes and procedures to meet established compliance requirements.
Analyzes customer bandwidth requirements and system interdependencies as required. Develops capacity planning models to meet customer's future needs.
Perform other tasks as requested by the Sr. Manager, Network Engineering
Education and Experience
B.A. or B.S. Degree in a technical field from an accredited college or university.
Generally requires 5-8 yeras of related expereince.
4+ years of experience in network implementation, installation, maintenance and troubleshooting of complex networks.
Equivalent combination of education and experience considered.
CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered
Strong working knowledge of various Vendor routers, switches, firewalls and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Airtight and Cradlepoint
Strong understanding of networking technologies to include :
MPLS, Frame-Relay, PPP, ISDN, T1
High Availability protocols such as; HSRP, VRRP, GLBP
IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing
Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN
QOS, Traffic Policing and Shaping
ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP
Switch VLANs, VTP, STP
VoIP, SIP and PRI trunking
Understanding of VoIP, SIP and PRI tecn
Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout
Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus
Organized individual with the ability to manage multiple projects or tasks, while in a team member role.
Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations.
Strong verbal skills, to include technical presentations to all levels of technical expertise.
Comcast is an EOE/Veterans/Disabled/LGBT employer