Guest Service Agent

Embassy Suites by Hilton-Orlando Lake Buena Vista Resort - Orlando, FL (30+ days ago)3.9


The newly renovated Embassy Suites by Hilton Lake Buena Vista Resort is currently hiring for Front Desk Agents.

Duties: Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. * Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.Promote Hilton Honors and Hilton brand-specific marketing programs.Make appropriate selection of rooms based on guest needs.Code electronic keys non verbally confirm the room number and rate.Provide welcome folders containing room keys, resoet information, hours of operations, etc. Close out guest accounts upon check-out process. Thank the guests for their stay.

Must have previously worked as Front Desk Agent in a Hotel/Resort.

Hilton Experience is Preferred.

Job Type: Full-time

Salary: $10.00 /hour

Experience:

  • Hotle Front Desk: 1 year

Location:

  • Orlando, FL

Required work authorization:

  • United States