Assistant Manager

White House Black Market - San Antonio, TX (30+ days ago)3.7


POSITION OBJECTIVE:

The Assistant Store Manager is primary responsible for supporting the Store Manger in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES:

  • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
  • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times.
  • Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
  • Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
  • Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
  • Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.
  • Assists in the recruiting, hiring, and development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
  • Other duties as assigned/required.

QUALIFICATIONS:

  • Must be 18 years of age or older
  • High School diploma or equivalent
  • Prior retail or sales management experience preferred
  • Excellent communication, verbal, and written skills
  • Proven excellent customer service skills with statistical track record in all areas of sales
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training and team building skills

Updated 4/18/2013

  • Knowledge of administrative aspects of store operations
  • Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hang/fold merchandise, climbing, reaching, pushing / pulling
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Job Type: Full-time

Education:

  • High school or equivalent (Required)