CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.
We are currently seeking qualified candidates to fill the role of Technical Service Data Analyst.
Role and Responsibilities
Responsible for building and maintaining required daily/weekly/monthly operational reporting for the Business Unit and the customer.
Responsible for the continuous improvement of customer experience through the timely delivery of a wide variety of service reports as well as analyzing data to drive change and improvements.
Responsible for collecting, understanding and analyzing data from various sources including the use of statistical software to provide reports that indicate significant changes, root causes for failures, corrective actions, and forecasting.
Lead and/or provide consultation in process improvement projects.
Responsible for providing executive summaries to the executive team & Customer.
This position will require to not only identify the current status of our operations but also to relay them to our customer and other initiatives clearly, accurately, and effectively.
Education, Training and Skills
BS Degree in statistics, mathematics or computer science
Certified data management professional (CDMP) helpful but not required
Skills and knowledge in statistical analysis of data
Extensive skills in Microsoft Excel and Office and statistical software (JMP, MiniTab). Knowledge of PowerPoint/Keynote, Word/Pages
Advance communication, presentation and social skills in order to deal with a variety of different personnel internally and externally
Ability to resolve issues with your own initiative and problem-solving skills are preferred.
Must possess strong analytical, problem solving and data gathering skills
Ability to work well without supervision and in a team setting
Knowledge of Database Macro and Scripting is a plus.
Ability to Import/export and SQL query from database
Knowledge of Tableau is a plus.