Technician Audio Visual - Hotel Commonwealth

Audio Visual Services Group - Boston, MA

Full-time
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager Operations Director or Director Event Technology.

Job Location: Hotel Commonwealth
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager Operations Director or Director Event Technology.

Key Job Responsibilities
Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup operation and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator as needed.

Job Qualifications

High School Diploma required. Associate’s degree is preferred.
Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.

Competencies

Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Action Oriented
Tech Savvy
Ensures Accountability

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 hours

Lifting 0 - 15 lbs*

Continuously

Standing

4-5 hours

Lifting 16 – 50 lbs*

Frequently

Walking

4-5 hours

Lifting 51 - 100 lbs (2+ persons)

Occasionally

Stooping

2-3 hours

Lifting Over 100 lbs (2+ persons)

Occasionally

Crawling

2-3 hours

Kneeling

2-3 hours

Carrying Requirements

Frequency

Bending

2-3 hours

Carrying 0 - 15 lbs*

Continuously

Reaching (above your head)

2-3 hours

Carrying 16 – 50 lbs*

Frequently

Climbing

0-1 hours

Carrying 51 - 100 lbs (2+ persons)

Occasionally

Grasping

4-5 hours

Carrying Over 100 lbs

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling 0 - 15 lbs*

Continuously

Distance Vision

Continuously

Pushing/Pulling 16 – 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling 51 - 100 lbs*

Frequently

Peripheral Vision

Occasionally

Pushing/Pulling Over 100 lbs

Occasionally

Depth Perception

Frequently

  • Identifies the physical requirements that team members perform without assistance.
Hearing

Continuously

Work Environment
Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.



Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. When in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

Experience
Preferred
Job QualificationsHigh School Diploma required. Associate’s degree is preferred.Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).1 year of customer service or hospitality experience is preferred.1 year of audio visual experience or equivalent in educational environment is preferred.
Education
Preferred
High School or better
Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information.