Practice Manager wanted for Nashville Pet Emergency Clinic, a new BluePearl affiliate partner. Our Rivergate location has an immediate opening for our quickly growing emergency clinic in Goodlettsville, TN.
Take the next step in your career and join the BluePearl Vet Partners Family as a Practice Manager for our after hours emergency clinic located in Goodlettsville, TN just minutes north of Nashville. *This role will require veterinary management experience and working evenings, overnights and weekends to support our clients and patients.*
Are you a passionate veterinary leader who is ready to make a difference?
Do you have excellent time management, follow through and organizational skills?
Do you love building successful teams who provide premier client service and patient care?
If you answered "yes" to these questions, we want to hear from you. The Nashville area is one of the most quickly growing and popular areas of the country to live! Music, food, history, professional sports teams, outdoor recreation, plenty of southern charm and no state income tax, makes us the place to be! Come see our clinic and meet our awesome team of professionals.
SUMMARY OF JOB PURPOSE AND FUNCTION
The Practice Manager is a highly visible and accessible first-line leader of the hospital charged with managing day-to-day operating activities. The incumbent supervises associates including functional supervisors, implements financial plans, owns communications with associates involving matters impacting them, and makes recommendations regarding the operating needs of the hospital.
ESSENTIAL RESPONSIBILITIES AND TASKS
Partners with the Hospital Administrator and Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital.
Serves as a champion of the unified mission and vision of BluePearl in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service.
Is present and accessible within the hospital(s) to ensure awareness of hospital climate.
Consistently assess the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Addresses and drives timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.
Actively participates in and contributes to hospital leadership meetings.
Associate Planning and Development
Partners with Talent Acquisition to recruit, interview and hire new associates.
Partners with Learning & Training to ensure associates have role-appropriate training completed.
Ensures work schedules for all hospital associates are established and in alignment with operating plans.
Manages daily flows and delegation of hospital administration tasks.
Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.
Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.
Maintains confidentiality of associate records.
Understands and ensures compliance with OSHA, DEA and FDA, and applicable state and local agencies.
Monitor hospital for potential violations and/or hazardous situations. Take corrective actions as needed.
Documents and reports accidents.
Partners with assigned P&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise.
Utilizes basic understanding of financial management to implement financial plans provided by direct supervisor.
Manage to operational budget for payroll and partner with Support team to ensure timely and accurate payroll. Responsible for personally entering any corrections or adjustments.
Enforces client credit policies.
Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance.
Participates in Vet Relations plans developed by Vet Relations Representative.
Personally addresses escalated client inquiries.
Ensures maintenance of inventory including controlled substance ordering, tracking, security and destruction.
Communicates protocols for daily facility maintenance to appropriate associates. Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.
Other related duties as assigned.
Bachelor’s Degree in Business or related discipline or equivalent experience is required.
4+ years of experience in a veterinary hospital management role with a minimum of 2 years involving the supervision of others.
Intermediate knowledge of Microsoft Office required
Certified Veterinary Practice Manager (CVPM) preferred
Must possess excellent interpersonal, verbal and written communication skills.
Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals.
Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal.
Strong conflict resolution skills.
Previous experience using UltiPro software desirable.
Who are we?
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, cutting edge healthcare.
We are seeking hospital support with the same philosophy who are looking to grow their career in an exciting environment with a family atmosphere!
Your success is our success!
At BluePearl, the continued education of our techs is paramount. Not only do our techs get to work in state of the art facilities with the best veterinary teams in the nation, but they also have access 90% paid scholarships with Penn Foster and CE allowances. We also go even further to hold monthly CE meetings, associate feedback sessions, and opportunities for mentorship and cross-training.