Business Analyst, Customer Support

Cummins Inc. - Nashville, TN (30+ days ago)3.9


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Corporate team delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in for an experienced Business Analyst, Customer Support. The position may reside in Nashville, TN, Columbus, IN or Shoreview, MN. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:
Gather and prioritize business requirements of the system as well as system integration with other Cummins systems.

Be the liaison between the business stakeholders, application developers, and vendor-partners.

Keep track of requirements implementation.

Collaborate with key stakeholders to review and approve Functional design documents.

Co-ordinate, conduct and approve User Acceptance Testing.

Co-ordinate user-training with the training team.

Perform System administrator duties such as managing user permissions and approving new user requests.

Generate reports on usage metrics.

Manages, develops, and implements project(s) of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion.

Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline.

Identifies, tracks, and works with others to resolve project issues.

Monitors and communicates project status to project team.

Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines.

Manages project risk; uses quality tools to identify areas of risk; works with others on the team and outside the team to identify alternatives or solutions.

Documents and shares team learnings with other teams; draws on other project team experiences to enhance the success of the project.

Maintains project notes, databases, and other records; monitors measures and communicates with Project Sponsor and other stakeholders on status of specific projects and assignments.

Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team members.

Qualifications

Skills

Schedule Management - Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.

Scope Management - Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.

Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

SQL knowledge preferred.

System integration testing experience desired.

Experience with supporting Oracle applications, web-based applications, database management tools such as TOAD, SAP Crystal Reports desired.

Education, Licenses, Certifications

College, university, or equivalent degree required.

Experience

3 – 5 years of relevant work experience, including team leadership experience, required.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com

Job SERVICE

Primary Location United States-Tennessee-Nashville-US, TN, Nashville, CBS Customer Care

Other Locations United States-Indiana-Columbus-US, IN, Columbus, General Office Building, United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Aug 22, 2018, 1:34:41 PM

Unposting Date Ongoing

Req ID: 180004HM