Customer Service Representative

Quality Plus Cleaners - Palm Harbor, FL (30+ days ago)

Quality Plus Cleaners Tampa Bay's Best Rated Dry Cleaners

We have immediate openings at several of our stores for a Customer Service Counter Representative. We are looking for reliable individuals with a positive attitude. This position is responsible for delivering an excellent experience for our store customers all the time, every time. Duties include greeting customers and assisting customers with dropping off and picking up clothing and household items. The Customer Service Counter Representative will also tag, detail and invoice items in preparation for cleaning, assemble, and rack completed orders for customer pick up.

Job Duties

  • Assist customers at our counter, building relationships with regular customers
  • Process customer transactions and collect payments using point-of-sale system
  • Create invoice in the point-of-sale system for each customer order and tag in each item of the order, noting any special instructions or issues discovered during the inspection
  • Examine incoming items, including:
  • Inspection for stains, damage and fabrics that require special care
  • Removal of objects from pockets, such as: ink pens, papers, money, etc.
  • Sort articles to be cleaned by fabric type, color and cleaning technique
  • Inspect cleaned items for quality and assemble orders for returning to customers
  • Resolve customer service situations at the counter and communicate any problems to store manager
  • Maintain an accurate cash drawer
  • Keep work area and store clean, tidy and organized
  • Other duties, as assigned


  • Work Monday thru Friday 1:00PM - 7:00PM & Saturdays 8:00AM - 6:00PM
  • Exceptionally regular and reliable attendance
  • Professional demeanor, neat, and clean appearance
  • Accuracy and attention to detail
  • Organized and methodical approach to tasks and ability to work with little supervision
  • Positive attitude and willingness to assist in other areas when needed
  • Basic computer skills and knowledge of basic computer terminology
  • Ability to bend, twist, and stand for up to 8 hours to perform normal job functions
  • Ability to lift 30 lbs. independently
  • Retail or other face-to-face customer service experience a plus


You must have your own transportation and be able to drive on a moment's notice to a location (as needed) within 10 square miles of your stationed retail location.

36 to 50 plus hours available weekly


6 days per week is required.

*Hiring and PAID Training for these areas:
South Tampa, Citrus Park, Lutz, Westchase, Clearwater, Palm Harbor, East Lake, Oldsmar, Safety Harbor, Trinity, Tarpon Springs*

Job Type: Full-time

Salary: $9.00 to $10.00 /hour