DEPARTMENT: System - Information Services.
Responsible for development, installation, operation and on-going support of specific computer software applications that directly support the operation of St. Joseph’s/Candler (SJ/C): Works closely with the Director of Information Services to establish work priorities and makes assignments as appropriate to meet the requirements of SJ/C. Provides project management as assigned to assure all projects are completed on schedule and within budget: Oversees the work of Application Support Analysts, Senior Application Support Analysts, Computer Programmers and other staff as assigned to this section. Ensure that all software
Applications are supported and maintained at an acceptable level for all users. Identifies documents and resolves or reports problems to software vendors as appropriate for resolution. Tracks and follows up on all outstanding issues timely; escalates problem resolution to the Director as necessary. Customizes systems and recommends changes to systems and/or work flow processes as appropriate and consistent with user input and requirements. Focus is proactive to anticipate and meet user needs while adhering to the SJ/C Strategic Information Systems Plan: Recognizes situations that could result in loss of system efficiency or connectivity and takes initiative to prevent system issues from occurring. Assures that Analysts, Senior Analysts,
Computer Programmers and other staff adhere to SJ/C and Department policies, procedures and job assignments; Provides expertise and guidance in area of research, evaluation, and selection of new computer software as required. Works closely with Director of Information Services and VP/CIO to plan for new software applications in support of the Strategic Information Systems Plan; Assists in developing the annual IS FTE, operating and capital budgets. Directly responsible for operating within the annual IS FTE operating and capital budgets. Maintains open communications with System VPs and Directors to provide expert advice on the selection, implementation and operation of computer software. Maintains open communications and is
available to component organizations and practitioner sites for consultation.
Bachelors Required, Bachelors Computer Science, Information Systems, or Health Related Preferred. Equivalent work experience acceptable: PM degree or certification acceptable. 3 - 5 Years Required Managing and/or leading Application, Integration, or Programming support teams: Broad knowledge of healthcare information and organizational systems helpful. At least six months required to proficiently perform all
Essential job responsibilities: Knowledge of procedures, policies and practices related to operating and using information systems. Experience with SQL, HL7, SNA, TCP/IP, FTP, and more helpful. PC knowledge and experience helpful; Proficiency in multiple development tools such as Visual Basic, Microsoft Access, Crystal
Reports and multiple operating systems such as MS-DOS, Windows, VMS and AIX required. Strong analytical skills and attention to detail is required.