Full Job Description
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Planters, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.
No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally . Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
Our Culture of Ownership, Meritocracy & Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
Position Responsibilities and Relationships
Champion KHC MBO’s and lead necessary operation/ customer business processes and supply chain initiatives to improve performance delivery, cost effectiveness, and service excellence. Identify opportunities and execute agreed upon deliverables and leverage appropriate resources to formulate mitigation strategies.
Customer Service Lead for retail operations
Champion On-Time, In Full (OTIF) MBO across annual 70,000 Tier Two Shipments
Champion Supply Chain Productivity Initiatives including T2 Utilization, Minimum Order Qty, and Bracket Compliance and any other initiatives to improve efficiencies or productivity
Manage the execution of internal/external customer initiatives to identify/implement streamlined customer business processes that improve service, drive efficiency and reduce cost across the OTC cycle/ Supply Chain.
Develop and leverage effective relationships with the 3P and key internal stakeholders in leading and influencing the successful interpretation of customer supply chain needs and the execution of initiatives to improve service and drive down costs.
Provide Customer Service Subject Matter Expertise to ensure consistency and sustainability of OTC processes.
Develop strategies and execute actions through the 3P to minimize financial impact due to fees and fines from customers
Direct the development of and provide input for the content of customer communication materials such as quarterly performance reviews and policy/ program changes.
Partner with Kraft and 3P Financial controls to ensure all financial accounting policies are executed in compliance with internal standards/ expectations and audit controls.
Lead OTC Transformation Agenda leveraging emerging technologies such as Robotics Automation, Analytics tools, VSM etc
Minimum Bachelor’s Degree in similar field
At least 2 years of leadership related to the OTB/Customer service Function.
At least 2 years of experience participating and providing guidance to the Sales, Operations, and external customer teams.
Strong knowledge on use of SAP as it relates to Logistics transactions.
Business knowledge relative to evaluating financials, performance analytics, strategy and overall ROI related to customer business services.
Strong written, verbal, and listening skills.
Ability to effectively negotiate and influence business decisions and change.
Strong Analytical, Planning and Execution skills.
Anticipates and adjusts for problems and obstacles.
Effective at establishing trust and building effective business relationships and getting things done through others.
Organizational Agility – knows how to get things done both through formal and informal channels.
Priority Setting – Spends his/ her time and the time of others on what’s most important. Eliminates roadblocks and creates focus.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity