Customer Service Representative (KNBC & KVEA)

NBCUniversal - Universal City, CA4.1

Full-timeEstimated: $37,000 - $53,000 a year
EducationSkills
General Responsibilities
Provide Account Managers organizational support and assistance in all phases of the sales process as well as providing Sales Management with administrative needs for the department. Additionally, this position will support both Local and National sales.

Job Responsibilities:
Work closely with VP of Sales and Sales Managers at the station to provide complete customer service to all T52 clients. Support multiple Sales Managers & Account Managers in the following areas:

Receive, enter and maintain all commercial orders in sales and traffic systems
Verify all incoming orders for acceptable rates, ratings and programming to minimize last minute changes
Relay maintenance of contracts to agencies where action is required, including but not limited to spot make goods, program changes and under delivery weight
Act as a liaison between Account Manager and Agency to meet buyer requests including but not limited to contracts, inventory and program details
Track ratings performance of contracts on local station through proprietary posting system
Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution
Collate monthly and quarterly reports for the sales managers including KVEA T-52, Telexitos, Digital, CMR quarterly projections.
Organize data across Account Managers into specialized reports for specials such as World Cup, Music Awards, Olympics, etc.
Organize client and office events including event logistics, supplies, invitations, directions, passes, give-aways, etc.
Assist as needed with the coordination of client creative production projects.
Update programming grids for distribution as programming changes occur

Qualifications/Requirements

Proficiency in Word, PowerPoint and Excel
Bachelor’s degree
Applicants must submit a resume/CV through nbcunicareers.com
Must be willing to work in Universal City, CA.
Must be willing to submit to a background investigation
Must be 18 years or greater
Must have unrestricted work authorization to work in the United States

Desired Characteristics

Process oriented: analyze current processes and help implement improvements for continuous operating growth
Excellent communication skills
Change agent – must embrace and drive significant process change across the station
Superior organizational skills and attention to detail– must possess the ability to manage multiple priorities with efficiency and accuracy
Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus
Bilingual (English/Spanish) is a plus

Sub-BusinessNBCUOTS - KNBC
Career Level

Experienced

CityUniversal City
State/Province

California

CountryUnited States
About Us

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Notices

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.