- Bachelor's Degree
- High School Diploma or GED
- Time Management
- Hotel Experience
- Customer Service
- Analysis Skills
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world.
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
Hire Date: January 2019
Position Title: Crew Rotation Specialist
FLSA Status: Non-Exempt
Work Hours: Full Time
Department: Human Resources
Position Reports To: Manager, Fleet Planning
The Crew Rotation Specialist works under the supervision of the Manager of Fleet Planning to execute all aspects associated with onboard crew staffing and crew rotation
Essential Duties & Responsibilities:
Responsible for maintaining rotation schedules and communicated to vessels, manning agents and traveling/corporate managers.
Analyze current crew rotations and staffing needs to ensure vacancies are communicated to appropriate manning agencies for recruitment.
Monitors and communicates with HR Manager regarding all unscheduled crew moves and crew rotation issues.
Ensures all crew travel is processed within compliance of the Crew Travel Policy.
Liaison between the Vessels, Crew Travel and Manning Agencies with regards to crew air, ground transportation, hotel, visa processing, training certification, etc.
Ensures open dialogue with Purser, Onboard Senior Staff and Corporate Managers to address all crew member requests and /or issues in timely manner.
Assists with special projects as needed as directed by the Human Resources Team
Maintain confidentiality with respect to all Human Resources matters.
Perform other duties as assigned.
Minimum of 3-5 years of job related experience in Human Resources, especially in crew rotation within the cruise industry preferred.
Cruise ship, hotel or airline scheduling experience preferred.
Self-directed strategic thinker with initiative, analytical and problem solving skills
Demonstrated professional verbal and written communication skills – strong customer service skills and ability to work well in a team environment.
Strong Excel skills.
Experience with the Adonis HR system is preferred
Ability to maintain a high level of confidentiality.
Ability to remain controlled and effective during fast-paced, stressful situations.
Strong time management skills and the ability to prioritize tasks a must.
High School Diploma or equivalent required, College degree preferred
Uphold Windstar Cruises Mission, Vision and Values.
Work Environment & Physical Demands
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office environment. Moderate noise.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision. Some stress may occur, especially during closing periods.
Supervisory Responsibilities: No
Windstar Cruises is an Equal Opportunity Employer