Full Job Description
Microsoft has been on the front lines of technology innovation for decades. We continue to challenge the status quo by introducing Workplace Analytics (WpA) and reimagining how organizations should consider their most valuable resource: time.
Workplace Analytics is a revolutionary way to answer age-old questions of C-Suite executives: How do my various departments and teams spend their time, both internally and externally? What work is worth doing and where does waste exist? How can we drive a culture of both productivity and engagement?
To answer these questions, Workplace Analytics leverages O365 metadata and combines machine learning with behavioral data science to provide visibility into an unlimited set of collaboration metrics. These metrics help pinpoint the specific collaboration behaviors that drive successful sales results, high employee engagement scores or any other desired business outcomes.
As the solution has become widely available and demand grows, so does our specialized Workplace Analytics team within Microsoft. In support of this growth, we are looking for ambitious, talented, laser-focused people to join us as we directly impact the future of work.
Read more about Workplace Analytics here: https://products.office.com/en-us/business/workplace-analytics
Our mission is to show the world how behavioral data can solve complex organizational problems, and then use lessons learned from those customer interactions to further develop the Workplace Analytics solution. Think of our function as a blend of data analysis, strategy consulting and product incubation. Our team is aggressively moving the solution into the marketplace and will carry our momentum to win more Fortune 500 companies in the coming year.
We are a group of fast thinkers who work collaboratively with a high degree of respect for each other. We are proactive problem-solvers, obsessed with the content of Workplace Analytics, and care deeply for the success of our customers. We are structured thinkers who value quality and appreciate creativity grounded with common sense. We work hard and we like to have fun as well.
You will play an essential part in the Workplace Analytics delivery process by guiding our customers throughout their journey with WpA. This includes maintaining relationships at our customers, strategically aligning business needs and objectives of the customer to the capabilities and value of the data, and leading the customer through product on-boarding and training to accelerate their ability to get value from Workplace Analytics.
We are looking for highly analytical people with senior customer-facing and business analysis experience who are passionate about driving customer success and adoption of our product. Does this sound like you?
The Workplace Intelligence Customer Solutions Engagement Success Manager is responsible for driving the success of Workplace Analytics at our customers. Key responsibilities include:
Owning a portfolio of customer accounts that have Workplace Analytics
Building and maintaining a relationship with key customer stakeholders to understand their business challenges, objectives, and potential with WpA
“Quarterbacking” Microsoft’s WpI strategy with the customer to drive maximum usage and generated customer value, leveraging available resources where necessary
Building the capabilities of customers to leverage WpA to drive business value
Ultimately driving usage at our customers that creates high customer satisfaction, retention, and expansion of the application of WpA
Providing customer learnings back to the engineering and product teams to drive improvements and influence the product roadmap
7+ in business strategy, consulting, or customer success roles
Nice to have: Experience in Workforce, Talent or Change Management
Familiarity in data analysis and visualization methods and tools such as Excel, Power BI, Tableau, SAS, R
Preferred: Engineering, Statistics, Business, Economics or other mathematical degree
Excitement for, and proven track record of, using data to address business challenges and initiatives
Demonstrable ability to translate insights into compelling, high-quality customer-facing stories and deliverables
Preferred: Work experience across several different industries and functional areas
Customer Facing Ability:
Experience interfacing directly with external client management (VP level, etc.)
Ability to maintain customer and account relationships, and to position yourself as a subject matter expert
High emotional IQ, and “reading the room” ability
Great in-meeting presence and communication skills
Nice to have: business development or sales experience
Ability to manage multiple projects at one time, and be self-sufficient in managing tasks
Attention to detail, highly organized
Team player, adaptive, self-driven, can work with ambiguity
Available to travel 20%-40% of the time
Work location – Redmond or San Francisco
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.