WHAT IS THE BRAND?
Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We want to be the world's go-to omnichannel lifestyle shop - a place that embodies service and style, accessibility, and luxury, and, for us, the very best of everything. Most excitingly, our story is still unfolding, and incredible growth opportunities lie ahead...
WHAT IS THE JOB?
As an Associate, Retail Operations for our retail shops, you will be responsible for providing essential support to ensure the efficient and effective functioning of retail operations. This is a corporate position where you will work closely with store operations associates, store managers, and other team members to improve and maintain our high customer service levels and optimize operational processes. You will use critical thinking and creative solutions to troubleshoot, solve and remedy any inventory or system related issues. You will maintain our brand standards, identify ways to improve our operational processes, and continue to support the growth of stores and other channels of the business. Most of your time will be spent behind a computer and/or phone. You will become proficient in our systems, ShipHero and Shopify, and a critical partner for our store teams. This is a salary non-exempt position.
WHAT ARE THE RESPONSIBILITIES?
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Responsible for prompting cycle count lists, producing variances, and completing variance adjustments for all stores.
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Responsible for coordinating, prompting, and adjusting sale cycle counts.
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Order management + follow up with stores + assist with clean up:
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Web Orders
- PO Orders
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Old EOS + OVS orders
- Manage daily exchange adjustments needed from POS transactions.
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Re-tag communication to stores + determine timeline it can be completed based on current ops priorities. Communicate the timeframe to Merch + Web and then communicate when all stores complete for Shopify updates.
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Supply Management + Distribution:
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Gift Cards + Gift Card Stationary
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Business Cards
- Tickets - Hold, Paid, Alterations
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Hangers
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Be "on call" during the workday to respond to any urgent store operation needs and quickly act towards resolution.
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Attend bi-monthly operations calls.
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Assist with yearly store physical inventory preparation and week of travel.
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Continually work to improve efficiency of processes and create consistent execution across all stores.
WHAT ARE THE ESSENTIAL SKILLS?
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Strong communication and data management skills.
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Proficiency in MS Excel and aptitude for learning new software systems.
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A self-motivated, curious problem solver who is open to learn with a "no task is too small" attitude.
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The ability to work comfortably and efficiently in a fast-paced startup environment.
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A proactive mindset that brings new ideas and solutions to the team.
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An overwhelming drive to always work towards continual improvement.
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Exceptional interpersonal skills leading to cross-functional relationships.
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The ability to manage multiple projects and deadlines while still serving the mission every day.
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A flexible, positive, and creative mindset with the ability to work under pressure.
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Reflects our core values of Hopefulness, Helpfulness, Hospitable, Hard Work, Nimble and Humble.
