Water Restoration Supervisor / Technician

Roto-Rooter Plumbing & Water Cleanup - Denton, MD (30+ days ago)3.0

Restoration Field Supervisor:

Working directly for the Director of Restoration and Restoration Manager, the Field Supervisor directs employees in the remediation of damaged property whether from a water loss, a fire loss, or one of the covered perils payable by insurance companies. The Field Supervisor will be one of the first on the scene and ready to assist the owner/insured in the emergency services to protect any property from further damage. Insures the property is being remediated properly during remediation process. The Field Supervisor assists in organizing the work project and coordinating the various complex aspects of the emergency service (ES) portion of the restoration process. All efforts are to keep the job moving. Helps establish and maintain work procedures for the job. Assist in quality control on mitigation. Help assist in getting Certificate of Satisfaction (COS) and survey at the completion of the job.

Benefits: Health, Dental, Vision, Life Insurance, Supplemental insurances, 401(k), Vacation PTO

Job Specification:

  • One to Two years ES/water mitigation experience preferred; commercial a plus.
  • Must successfully complete the IICRC Water Restoration Class within one year of employment.
  • Experience in construction, painting and other related restoration services is a plus but not required.
  • High school or GED equivalency preferred.
  • Computer skills including word processing (Microsoft Word), spreadsheet use (Excel).
  • An ability to interpret and understand job work orders.
  • Strong interpersonal communication skills.
  • Knowledge of commonly-used concepts, practices and procedures within the restoration field.

Specific areas of responsibility include (but are not limited to):

  • Responsible for directing employees in Emergency Service (ES) claims including water mitigation where mechanical drying is required.
  • Assist in assessing the damage and making notes of the condition by taking before and after pictures each time visits jobsite (all four corners), recording data, and completing the proper forms.
  • Assist in planning the proper way to dry the structure and directs the Mitigation Technician.
  • Provide hands-on production for all mitigation projects from start to finish. Assists in insuring we are following IICRC specifications. It may be necessary to take trash away from a job site.
  • Supervise Restoration Technicians on site. Oversee that everybody cleans up job sites at the end of each day. Oversee that all materials are delivered and personnel working on job site have enough material.
  • Maintain projects in neat and orderly fashion.
  • Follow proper demolition/construction guidelines and helps insure guidelines are followed by all employees and sub-contractors, purchase orders are issues as required and all procedures followed. Reports any work method problems to Director of Restoration and or Restoration Manager and assists in documenting the fact if needed.
  • Conducts self in a professional manner at all times. As a team leader, sets the standard for other employees and subcontractors to follow. Discourages negative morale by offering positive suggestions to all challenges. Be honest and courteous to everyone you come in contact with. Dress appropriately (Company attire as per Company Dress Code and Uniform Policy Guidelines). Assures that all others under your direction follow these guidelines.
  • Help be a customer liaison. Speak knowledgeably and honestly with the customer.
  • Monitors work for timely completion and quality control, as we are all part of quality control.

Miscellaneous: Performs all other duties as may be assigned.

Industry Expertise and Personal Development: All employees will be expected to learn about the industry and current trends within their specific area of expertise (e.g., accounting, marketing, customer service). This includes attending professional workshops, taking educational courses and cross training within other departments.

Work Environment and Physical Requirements:

  • Typical work shifts are 7:30 a.m. to 5 p.m,; however, overtime may be required to meet project deadlines and to properly serve emergency events which occur on a 24/7 basis.
  • Work environments can vary depending upon the type of emergency situation is involved. Generally, work environments may be dirty, dusty, damp, wet, or smoke filled. Some positions involve trauma/biohazard cleanup. Appropriate personal protective equipment is provided in hazardous environments.
  • Manual dexterity needed to perform tasks as well as an ability to lift goods (up to 50 pounds) or materials with or without assistance per OSHA guidelines. Lifting, bending, stretching, climbing stairs, crawling are common activities associated with this position. Potential use of scaffolding and use of common tools (e.g., hammers, drills, saws).
  • As our work takes us into the homes and businesses of others, successful passage of post-offer pre-employment and annual background checks as well as drug screening.

Job Type: Full-time

Salary: $15.00 to $18.00 /hour


  • ES/water mitigation: 1 year (Required)


  • High school or equivalent (Required)


  • Driver's License (Preferred)

Work authorization:

  • United States (Required)


  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)