Under the day to day general direction of the Center Manager, the Front Office Receptionist handles and routes all incoming calls, and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
Registers the patients, while ensuring that all demographic information is current.
Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
Answers non-medical questions and gives routine non-medical instructions.
Enters demographics of new patients, including insurance information, into the applicable system.
Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
Collects, verifies and enters into the applicable system, all insurance and third party resources for payment.
May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
Conducts reminder calls prior to procedures.
May escort patients throughout the Center to insure proper office flow.
Understands and abides by all HIPPAA policies and procedures.
Maintains inventory of office supplies.
Performs other duties as requested or assigned.
This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets.
Participates in QAPI and Safety Program.
High school education or equivalent.
Must be competent in the use of basic office equipment including computer, printer, telephone and fax.
Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
Must possess excellent clerical and organizational skills.
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals