Customer Service Training Manager (South of Milwaukee)

Uline - Milwaukee, WI (30+ days ago)3.3


Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

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Customer Service Training Manager

Uline seeks a Customer Service Training Manager for our Customer Service Call Center in our new location in Kenosha, WI.

Manage the day-to-day operations of the Training department.
Work with customer service managers to identify training trends and develop new programs.
Tailor training and set schedules according to department and location needs.
Maintain learning management system and training documents.
Monitor and audit trainers and training programs.
Act as liaison to other department managers for training-related issues and questions.
Identify potential training candidates at branch locations.
Provide daily phone support.
Bachelor’s degree.
4+ years training management / supervisory experience.
Call center experience a plus.
Excellent communication skills (written, verbal and interpersonal).
Extremely organized. Strong multitasking and time-management skills.
A demonstrated passion for learning and developing employees at all levels.
Complete insurance coverage – medical, dental, vision, life.
401(k) with company match.
Generous paid time off.
Tuition reimbursement.
3 bonus programs.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace