Training Assistant

Waterblasting Technologies - Stuart, FL4.2

What we do:
Waterblasting LLC is in beautiful Stuart, FL where we manufacture the Stripe Hog® Waterblasting System and Smart Vac® Vacuum Systems in Stuart, FL. These specialty vehicles are used to remove rubber from runways and markings from asphalt and concrete roadways. is the service operations department utilizing these state-of-the-art 40,000 psi Stripe Hog® Waterblasting Systems across the United States and around the world.

About the job:
This is a key position supporting the Training Director and facilitating all aspects of the training department as needed. Providing direct customer interactions to coordinate, schedule, plan and build all training events in a timely, professional manner using existing materials and prescribed processes. This role is responsible for coordinating all training and retraining of Stripe Hog Operators. Specifically, the ideal candidate MUST possess a strong background in ALL areas as is relates to Training, Recertification, Growth, Media, Monitoring, and reporting.

  • Coordinate the setup, follow-up, and documentation for all training events.
  • Emails and Phone Calls with customers to schedule the event and keep it on track
  • Ensure trainers are fully prepared with information and materials for each event
  • Collect and archive training reports, process licenses, and follow up with the customer
  • Maintain a database of positive feedback from customers
  • Maintain database of each event and operator photographs
  • Coordinate the recertification process and documentation of all Hog Licenses
  • Track license expirations and send reminders to equipment owners and license holders
  • Facilitate the recertification process with the license holder
  • Assist in expanding the program to include DOT and Airport Officials
  • Send pre-written emails and information to the interested parties.
  • Maintain and update Operator and Trainer Achievements on Social Media and TV Monitors
  • Monitors in the Customer Service and Training Areas
  • Name plaques in our training room
  • Service Plaques for customer foyer
  • Presidential Award of Excellence
  • Prepare basic reports for all applicable data within the department
  • Brief snapshot each Thursday showing next 6 weeks of training schedule
  • Simple excel sheet showing costs per training and annual P&L
  • Total Training, Total licensed operators, total recertified, etc.
The ideal candidate will also possess the following key competencies:
  • Honest and Trustworthy
  • Loyal, reliable, hardworking, and competent
  • High degree of Integrity
  • Organized and Goal Oriented
  • Respectful and Humble
  • Committed to meet customers' needs
  • Team Player
  • Aware of Business Trends
  • Positive Work Ethics
Supervisory Responsibility: This position does not have supervisory responsibility.
Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. After hours calls are infrequent but these also must be fielded and acted upon, often with urgency.
Travel: This person may need to travel from time to time; although traveling is unlikely.
Additional Eligibility Qualifications: Must pass a background check and pre-employment drug screening.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
Waterblasting Technologies is an equal opportunity employer; we do not discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation or other protected status.