Personnel Analyst II

Commonwealth of Massachusetts - Boston, MA3.9

Full-time$57,000 - $83,000 a year
Agency Overview:
The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Vision Statement:
Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

The Human Resources Bureau at the Massachusetts Department of Revenue is looking for a highly motivated and enthusiastic candidate to join our team. We are looking for an HR generalist who will be a key utility player in our fast paced environment. This is an incredible opportunity for someone who is a self-starter, capable of managing competing priorities and for someone who is eager to gain a variety of skills.

The primary role of this position will be to provide HR support in the hiring process. The incumbent will regularly manage candidates throughout the entire hiring process, and will work with agency hiring managers along with other internal business partners on a daily basis. The incumbent will provide HR support in connection with assigned operations such as HR and agency personnel. This position will be responsible for supporting all HR units, including classifications, benefits, and personnel processing.

Duties and Responsibilities:
Acts as a customer service representative to the Bureau and answers general questions.
Provides administrative support including but not limited to sorting and organizing the mail for Human Capital Development.
Provides support to the Director on ad hoc personnel projects.
Compose and edit letters for the classification and benefits unit.
Conduct classification appeals.
Coordinates and serves as the primary contact for the background check process.
Coordinates hiring activities for the online hiring system.
Responds to inquiries from internal and external customers regarding agency personnel administration activities.
Provides support to the Performance Management Manager.
Maintains multiple personnel databases such as but not limited to performance management, classification, and background checks.

Preferred Qualifications:
Knowledge of the various salary setting rules and regulations contained in collective bargaining contracts and HRD publications (e.g, the Gray Book).
Strong interpersonal skills.
Knowledge of and experience in generating reports from the Commonwealth Information Warehouse.
Knowledge of Access, Excel, and Word.
Excellent verbal and written communication skills.
Knowledge of the laws, rules, and regulations governing the State personnel system.
Experience with the state IT systems such as HR/CMS, Taleo, HRD E-Forms.
3-5 years of management and non-management position classification experience in Massachusetts state government.
Knowledge of FMLA guidelines.
Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.
Ability to gather information through questioning individuals and by examining records and documents.
Ability to work both independently and as part of a team.


First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time or equivalent part-time, professional or paraprofessional experience in personnel work, the major duties of which included classification, staffing, job analysis and/or job evaluation, (B) of which at least one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below.

I. An Associate’s degree may be substituted for a maximum of 1 year of the required (A) experience.*

II. A Bachelor’s degree higher may be substituted for a maximum of two years of the required (A) experience.

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitution will be allowed for the required (B) experience.