General Admin Office Support Intern

US Department of Justice - Grand Prairie, TX

Full-time | Part-time | Internship
The Office of the Inspector General is ranked number 1 in the best places to work in the Department of Justice and is one of the premier inspector general offices in federal government. We are seeking a highly-motivated professional employee with experience in providing superior customer service in support of our mission to detect and deter waste, fraud, abuse, and misconduct is DOJ programs and personnel, and to promote economy and efficiency in those programs.

As a Student Trainee, you will work with higher graded staff in support of office programs and activities to gain practical work experience that augments training in an academic course of study.

Specific responsibilities include:
Identifying data required for use in the management and direction of programs.
Coordinating assigned activities in support of program operations.
Identifying various resources (e.g. staffing equipment) required to support program operations.
Researching and investigating new or improved business and management practices for application to agency programs or operations.
Using office automation software to produce a variety of materials such as spreadsheets, plans, procedures, memoranda, letters, charts, database, travel requests, and presentations from rough drafts.
Assisting in establishing and maintaining an extensive high volume suspense tracking system.
Answering the telephone and greeting visitors, answering questions not requiring significant technical knowledge, referring the technical questions to the appropriate staff member.
Performing other administrative and management support assignments. Using word processing software to type letters, memoranda, reports, etc. from handwritten or rough drafts, marked-up copy, and oral instructions into final, error-free copy. Ensures correct punctuation, spelling, capitalization, and grammar and verifies that the format conforms to OIG regulations, style manuals, and office procedures.
Assembling data and using database or spreadsheet software to enter, revise, sort, or calculate and retrieve data for standard reports.
Receiving and reviewing incoming mail, reports, and other documents for distribution to appropriate staff according to established procedures and knowledge of organization.
Maintaining existing office files and establishing new filing systems, as needed.
Travel Required
Not required

Supervisory status

Promotion Potential

Job family (Series)
0399 Administration And Office Support Student Trainee


Conditions of Employment
You must be a U.S. Citizen or National.
You must pass a background investigation, credit check and drug testing.
You must be registered for the Selective Service, if applicable.
You must meet half-time student enrollment requirements.
You must meet qualification requirements by the closing date of the announcement.
Your application package must support your answers to the occupational questionnaire.
Interns must work a minimum of 20 hours a week during the school year.
You must complete and sign a Pathways Participant Agreement.
You must maintain a GPA of 2.5 or better for the duration of this internship.

Basic Qualifications:
Must be at least 16 years of age.
Must be enrolled or accepted for enrollment in a Technical or vocational school, 2-year or 4-year college or university, graduate or professional school, at a qualifying educational institution on a half-time or full-time basis.
Must be in good academic standing with a cumulative GPA (grade point average) of 2.5 or better (must provide a transcript and proof of enrollment/acceptance letter); these standards will be in effect for the duration of the internship.
Must maintain enrollment/continue education throughout the duration of employment under the Pathways Program.

Minimum Qualifications: In addition to meeting the Basic Qualifications stated above, you must also meet the minimum qualifications for the appropriate grade level, or applicable general or specialized experience, or a combination of both

To qualify for the GS-4 level, you must have at least: To qualify for the GS-4 level, you must have: Completed 2 full academic years of post-high school education or an Associate Degree (one year of full-time academic study is defined as 30 semester hours or 45 quarter hours in a college or university; or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school).

General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to perform the duties of General Office and Administrative Support Intern. Examples of general experience include: filing materials in alphabetical or chronological order; operating a copier machine; collating and stapling materials; producing a variety of written documents utilizing various word processing software functions; securing information from files and related sources.

To qualify for the GS-5 level, you must have: Completed 4 academic years of post-high school education leading to a Bachelor's Degree or equivalent degree.

Specialized experience is defined as progressively responsible clerical office support work that indicates the ability to perform the duties of a General Office and Administrative Support Intern. Examples of specialized experience include: reviewing documents for accuracy and completeness; typing and formatting correspondence and forms; obtaining information from files or general reference sources; taking messages and scheduling appointments; performing routine administrative functions.
You must provide an UNOFFICIAL copy of your transcript or course listing with your application to verify enrollment as well as meeting GPA and grade requirements. Failure to provide a copy of your transcript or course listing will completely nullify your application.

You must provide a copy of your transcript verifying enrollment, GPA and grade requirements each semester/quarter.

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see For foreign education, see:

Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at:

All documentation must be in English or include an English translation.

Additional information
Veteran Preference: If you are entitled to veteran preference, you should indicate the type of veteran preference you are claiming on your résumé.

In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.
In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference," and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.
Although veteran preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated," veteran- preference eligibles are listed ahead of non-veterans within each category for which they are qualified. In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest quality category (i.e. Best Qualified).

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

EEO Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.

Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

To be eligible for conversion to the competitive service after completion of the program, an intern must:

successfully complete an academic course of study as evidenced by a qualifying degree;
complete a minimum of 640 hours of work experience under the Pathways Program;
meet the OPM qualification standards for the position to which the intern is being converted;
maintain acceptable performance under the Agency's approved performance management system; and receive a favorable recommendation for conversion from supervisor.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three grouping categories: Best Qualified, Highly Qualified, or Qualified. Within each of these groupings, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. All CPS/CP preference eligibles that meet minimum qualification and eligibility requirements will be included in the "Best Qualified" grouping.

Definition of Category Groupings:
Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
Highly Qualified: Applicants possessing a background that demonstrates a proficiency in some of evaluation criteria.
Qualified: Applicants possessing the minimum qualifications with general knowledge, skills and abilities.

If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your resume. Although veterans preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified.

In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest qualified category as defined by category rating procedures.

Background checks and security clearance
Security clearance

Drug test required

Required Documents

Required Documents

The following documents are required:
Resume showing relevant experience
Cover letter (optional)
Veteran preference documentation, if applicable
An unofficial college transcript (Note: If you are selected for this position, official transcript(s) will be required prior to your first day.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.