- Benefits Administration
- Customer Service
- Microsoft Access
- Microsoft Office
Location: Columbia, MD Category: Hourly / Temporary Posted On: Mon Jul 8 2019 Job Description:
Assists the director, associate director and senior testing specialists with all aspects of exam administration including placement, academic, and professional certification, in a secure, equitable, accessible, and professional testing environment. Provides optimal and secure testing conditions for all students and clientele, including accommodation for those with disabilities while simultaneously administering national testing programs, including the placement test (ACCUPLACER), College-Level Examination Program (CLEP), Dantes Subject Standardized Test (DSST), Pearson VUE, Castle, and Iso-Quality Testing, and information technology exams through Certiport, departmental and college wide outcomes assessments and future national testing opportunities. Maintains security, confidentiality, and accuracy of exams, records, scoring procedures, and data collection.
Utilizes camera system to ensure academic honesty and test security
Assists students and faculty in accessing test center services, including the provision of appropriate test accommodations for students with special needs
Provides intake services and puts students and testing candidates at ease helping reduce test anxiety
Administers computerized placement exams and generates, verifies, distributes, and processes placement test reports
Consults student information data system and College Board data bases to ensure appropriate placement subtest administration
Administers academic exams to HCC students, and students attending other colleges and universities
Provides students with appropriate testing instructions in accordance with instructor, institution, or vendor requirements
Assists with scheduling and administering national standardized exams such as CLEP and DSST exams
Assists the center's administrators with identifying and resolving various testing issues, such as discrepancies, complaints, and concerns related to Test Center Services, involving students, clients, faculty, and staff
Provides written accounts of test irregularities or unusual circumstances in an objective manner according to center and college policies for review by the director before submitting.
Records and maintains data and produces related reports
Acquires and maintains up to date knowledge of all college policies and procedures related to testing, such as college academic honesty policies and the Student Code of Conduct
Acquires all appropriate training and knowledge related to trends and developments relevant to responsibilities
Maintains appropriate professional memberships
Directs or refers students to the other Student Services units, division offices, and other college units as appropriate
Performs other duties as assigned
Bachelor's degree in education, counseling, psychology, or related field required; in certain circumstances consideration will be given to those with significant progress towards a bachelor's degree supplemented by five years of experience in a related field such as testing, customer service, or education.
Excellent computer skills required, proficiency with Microsoft Office, especially Access and Excel, the Internet and Windows; prior information system experience is a benefit.
Outstanding organizational skills, including the ability to identify and set priorities, multi-task, manage large volumes of records and files, and meet deadlines.
Ability to provide excellent customer service is a must.
Strong written and verbal communication skills mandatory.
Outstanding interpersonal skills required, including the ability to interact with a diverse range of students, faculty and staff required.
Experience with students with documented disabilities preferred.
Ability to work independently, flexibly, and as part of a team.
Ability to maintain strict confidentiality.
Regular attendance is a requirement of this position.
Hours Per Week: 20-25
Work Schedule: Monday - Friday, with some evening and weekend hours
Compensation: $20 / hour
Grade: Part time, no benefits
FLSA Status: Not exempt from over time
Open Until Filled; For Best Consideration Submit By: July 23, 2019
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100. The TDD line phone # is: 443-518-4822.