Retail Store Manager

Herschend Family Entertainment - Stone Mountain, GA (30+ days ago)3.7

Under the direction of the Merchandise Area Lead/Supervisor, the Senior Team Lead (store manager), performs functions directly related to the overall management of designated retail locations. Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.

Manage multiple buildings/cost centers, and additional activities. i.e. Candy production and seasonal locations, hands on activities
Manage operating strategies of designated retail location(s) in accordance with profit goals, legal guidelines and SMP standards
Train and develop Leads, Asst. Leads, Candy Makers, and team member level employees from all locations. Evaluate and documenting performance on an on-going basis, recognizing successes and developing performance plans when necessary.
Develop and implement new processes/procedures to insure location goals are being met.
Manage visual merchandising and product flow methods for high volume sales location(s).
Maintain clean and organized sales environment
Manage product inventory levels for shop, ensuring that product flows effectively and communicating additional product needs/ideas to department Supervisors/Manager
Monitor and evaluate shop performance including sales, labor, and product information to ensure business goals are met
Ensure that all revenue and audit related documentation is recorded accurately within assigned location, that staff is properly trained on all cash handling and loss prevention procedures and policies, and that all cash policies and procedures are consistently enforced within the sales location(s)
Partner with department Duty Manager to maintain appropriate staffing levels in accordance with business needs, enforce all staffing and attendance polices, and maintain crew member employment documentation as it pertains to the shop level
Develop and maintain location specific employee relations and sales incentives programs and assist with the maintenance of department and park-wide programs to boost staff morale and retention and to increase sales productivity
Provide assigned location’s team members and Asst. Leads with necessary information, tools and feedback to effectively perform their job duties
Develop and utilize an effective communication system within the sales location to communicate important day to day information between shop leadership team members and to crew members
Respond to and take appropriate action to resolve concerns and complaints both from park guests and staff members
Maintain professional work environment within sales location. This includes setting clear behavioral expectations for subordinates and developing positive and professional relationships and communication lines with all subordinates, peers, managers and guests, serving as an example to all park crew members
Participate in a shop “Duty” rotation to ensure sales location coverage during operating hours, set-up, inventory, etc.
Comply with and maintain all departmental and park policies, standards, and procedures
Perform job duties in a safe manner
Perform job duties of subordinate departmental roles as necessary
Position requires the employee to receive credit card information to take a deposit, make a payment, or initiate a refund
All other duties as assigned

These are carried out in accordance with applicable safety policies and laws. Responsibilities include but not limited to:

Supervising department hourly staff
Interviewing, hiring, training, and coaching staff
Managing daily labor spending
Appraising, rewarding, and disciplining employees, taking immediate corrective action as necessary against any employees found to be in violation of Park or departmental procedures/regulations
Ensuring proper and on-time opening and closing of operations
Working through location staff to ensure shop and department goals and standards are met
Ensure shop team members and Asst. Leads are trained, developed, and equipped to meet department operating standards
Ensuring staff adherence to proper grooming standards
Ensuring staff adherence to proper hospitality procedures
Ensuring staff adherence to safety regulations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to take directional cues directly and indirectly.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly exposed to outside weather conditions
The employee is frequently exposed to wet and/or humid conditions
The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals, extreme cold, extreme heat; risk of electrical shock; and vibration
The noise level in the work environment is usually moderate

Required Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be 18 years of age or older
Must have a valid Driver’s License
Must be able to work days, evenings, weekends and holidays to meet business needs
Able to work in all weather conditions
Ability to work with a diversified work force
Must be able to work with, manage, and lead large groups of people
Must be able to critically process situations and react quickly while using good judgment
Ability to use and train others on the use of computers utilizing Microsoft Office and retail POS systems
Excellent communication, analytical, and problem solving skills
Must be able to obtain PCI certification within 30 days of employment.
Must have the following abilities to satisfactorily perform the essential job requirements:
Ability to handle and manage large sums of money accurately
Ability to follow written and oral instructions
Ability to perform basic math functions
Ability to perform effectively in a fast-paced environment
Ability to organize and prioritize to meet deadlines
Ability to solve problems with minimal supervision
Ability to utilize strong verbal and interpersonal skills
Ability to speak before large groups of people
Ability to organize, coordinate, and manage large groups of people
Ability to read, write and understand English

Required Experience
High school diploma or equivalent required
Minimum of 2-4 years of professional retail experience required
Minimum of 2-4 years of retail management experience preferred
Theme park experience preferred