IT Help Desk Coordinator

Seminole Hospital District - Seminole, TX4.5

Full-timeEstimated: $38,000 - $49,000 a year
EducationSkillsBenefits

JOB TITLE: HELP DESK COORDINATOR

DEPARTMENT: INFORMATION TECHNOLOGY

JOB SUMMARY:

The position of Help Desk Coordinator (HDC) has the primary responsibility for providing technology support for Seminole Hospital District employees and business associates who call the help desk with information technology issues. The Help Desk Coordinator must diagnose and troubleshoot mainframe, PC, and printer issues as well as network issues via telephone, voicemail, email or the Spiceworks ticket logging system available to all end users. While available to respond to the desk side when necessary, the Help Desk Coordinator will normally resolve an estimated 40-60% of calls immediately while on the phone with the customer. When appropriate, the HDC will assign issues to others within, or affiliated with, the IT Department to enhance the efficiency and effectiveness of the response to the customer. The Help Desk Coordinator will have the primary logistical role within the IT Department, ordering parts, equipment and supplies through warranty or purchase agreements.

Physical and Mental requirements:

extended periods of sitting/standing

manual dexterity

pushing pulling

repetitive motion

lifting/carrying >= 50 lbs.

crawling

climbing kneeling/bending

walking

visual acuity

hearing acuity

JOB QUALIFICATIONS:

Education:

Bachelor’s degree in job related area, preferred.

Actively participates in ongoing education and additional certifications as appropriate.

Licensure, Registry, Certification:

Valid Driver’s License & Evidence of Insurability

Criminal Justice Fingerprint/Background Clearance

Personal Job related skills: 1. Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting 2. Strong analytical skills and reasoning ability to identified solutions to technical issues

Knowledge: 1. Strong understanding of help desk support principles including documentation and issue ownership 2. Working knowledge of Windows Operating Systems and Microsoft Office applications

Abilities: 1. Ability to effectively communicate technical information to both customers and management in written and verbal form. 2.Ability to independently manage your time and handle multiple tasks. 3. Flexibility to work extra hours as required.

Experience:

Prior Work Experience:

2 – 4 years of progressive experience troubleshooting and diagnosing computer related issues.

Job related experience within specialized field is required.

Job Type: Full-time

Experience:

  • relevant: 1 year (Preferred)

Benefits:

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Tuition reimbursement