Phlebotomist

Beacon Health System - Indiana (30+ days ago)3.3


Reports to the section/shift Laboratory Supervisor. Collects blood and other body fluid specimens from patients for laboratory testing according to established policies and procedures. Accessions requisitions and processes specimens for testing. Ensures that lab requisitions are appropriately completed and authorized and obtains pertinent patient information for laboratory records and/or billing purposes. Performs Point-of-Care testing as assigned.

MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community’s provider of outstanding quality, superior value and comprehensive health care services.

Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community

JOB SPECIFICATIONS
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of high school diploma (with courses in mathematics and some biological sciences preferred). Minimum of one year of patient care, customer service or related experience required. Completion of a phlebotomy training program and/or phlebotomy experience preferred. Qualifies as testing personnel for moderate complexity testing as defined in CFR.493.1423.

Knowledge & Skills
1. Requires in-depth knowledge of venipuncture and other specimen collection processes.
2. Requires ability to be effective in a fast paced, quality focused, multi-priority environment that frequently deals with stressful situations and deadlines.
3. Demonstrates interpersonal and communication skills (both verbal and written) necessary to maintain effective working relationships with patients, medical staff, other employees, and the public.

Working Conditions
Possible exposure to communicable diseases, hazardous substances, chemicals and other conditions common to a hospital laboratory.

Physical Demands
Requires the physical ability and stamina (i.e. to stand, bend and walk for long periods of time and lift up to 35 pounds) to perform the essential functions of the position. Also requires visual acuity, normal color perception and full range of body motion, including manual and finger dexterity and eye-hand coordination.

ESSENTIAL JOB DUTIES
The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.
1. Performs specimen collection and processing, accessioning and related duties necessary to ensure the efficiency of the laboratory operations and accuracy of test results by:
Collecting blood specimens from patient by either venipuncture or skin puncture techniques.
Performing point of care testing and toxicology specimen collections according to regulatory requirements regarding processing and handling of specimens as needed.
Receiving, handling and/or processing of blood and non-blood specimens (body fluids or materials), verifying specimen integrity and routing them to various laboratory sections according to established procedures.
Performing point of care testing as trained when necessary and notifying physicians of critical lab values immediately.
Performing responsibilities of testing personnel for moderate complexity testing as defined in CFR.493.1425.
Operating the laboratory information system to prepare the draw list and specimen labels or to print out reports and worksheets.
Performing basic specimen processing to meet priority requirements.
Verifying information on requisitions for accuracy and completeness.
Accessioning laboratory test requests, verifying work for accuracy and detail and resolving problem orders.
Obtaining and verifying pertinent patient information for laboratory records and/or billing purposes.
Accurately identifying patients and specimens according to prescribed procedures.
Preparing specimens and supplies for transport or following applicable shipping regulations.
Identifying variations from procedure and documents issues as part of the laboratory quality plan.
Communicating with care providers regarding delays in draws and complications when obtaining specimens. Documents all specifics out of the ordinary.
Adhering to established quality assurance/quality control (QA/QC) policies and procedures.
Using resources to provide direction and answer questions from clinical staff regarding lab procedure and specimen requirements.
Assisting internal and external customers with questions, concerns and problems.
Answering the telephone and responding to requests for specimen pick-up, courier dispatch, laboratory reports, test orders, etc.
Transporting or delivering items such as specimens, reports and supplies. May act as a courier, as directed.
Maintaining appropriate levels of supplies and reagents and placing orders as needed.
Maintaining cleanliness of laboratory, cleaning spills with special attention to body fluid precautions and contaminated waste disposal per OSHA guidelines.
Operating the laboratory information system to prepare the draw list and specimen labels or to print out reports and worksheets.

2. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
Assisting the Supervisor with the orientation and training of new team members.
Completing other job-related assignments and special projects as assigned.

STANDARDS OF BEHAVIOR
Patient/Customer Centered
Anticipates and takes proactive steps to ensure customer’s needs are met
Places courtesy and service above routine and goes beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Respect
Keeps others well informed
Practices active listening
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
Seeks to understand patient's experience
Integrity
Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes and services
Projects professional image through enthusiasm towards work, behavior and appearance
Compassion
Demonstrates Beacon values verbally and through actions
Displays and exhibits caring behaviors with each interaction
Demonstrates self-awareness and sensitivity to the perceptions of others
Listens carefully to input and concerns and takes appropriate action
Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
Trust
Maintains confidentiality at all times
Fosters a sense of trust and collaboration among associates
Verbal and written communications are clear and effective
Responds to change in a positive manner

ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BC LS (C PR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.