Clinical Specialist

Commonwealth of Massachusetts - Boston, MA3.9

The Office of the Child Advocate (OCA) is seeking to hire a Clinical Specialist. This is a new, full time position, in which the individual will provide clinical expertise and analysis of information gathered during review of Critical Incident Reports (CIRs) and supported investigations of abuse or neglect in out of home settings. The Clinical Specialist contributes this expertise by serving as an integral OCA team member in identifying state agency policy, practice and systemic concerns and trends.

The Clinical Specialist is a position that requires an individual to be regularly exposed to highly confidential and sensitive information concerning the maltreatment of children. The Clinical Specialist must be a professional with a balanced combination of highly developed clinical skills and expertise, strong communication skills, and exceptional professional ethics and integrity.

The Clinical Specialist will work under the direction of the Director of Quality Assurance. Additional projects will be identified and developed to meet the needs of the OCA using the skills of the individual hired to fill the position.

Core Duties May Include:
Assist the OCA Director of Quality Assurance in conducting in-depth clinical reviews of Critical Incident Reports (CIRs) the OCA receives from Massachusetts child-serving state agencies concerning the fatality, near fatality, serious bodily injury or emotional injury of a child receiving services.
Identify case practice concerns, trends, gaps in services, and areas for system-wide practice or policy improvements based on a multifaceted analysis of information gathered during reviews or investigations of CIRs. Provide internal written reports concerning CIR reviews and findings.
Assist the OCA Director of Quality Assurance and Director of Policy and Legal Counsel in performing investigations of state agency case practice and policy in OCA identified cases. This could include extensive review of relevant electronic and paper records, data analysis, interviews of agency staff, and drafting written reports.
Participate in the review of all DCF supported allegations of abuse or neglect of children in out-of-home settings (ie, foster homes, congregate care, child care centers).
Assist the OCA management team in conducting in-depth reviews of identified institutions based on the review of all DCF supported allegations of abuse or neglect of children in out of home settings. Identify concerns or trends and provide internal written reports concerning the review, findings and recommendations.
Responsible for the data entry of CIRs and reports of supported allegations of abuse or neglect in out-of-home settings in the OCA database, Salesforce.
Responsible for the quantitative and qualitative analysis of all information learned through review of CIRs and supported allegations of abuse or neglect in out- of-home settings.
Responsible for coding all CIRs and supported allegations of abuse or neglect in out-of-home settings in accordance with the OCA coding policies and procedures.
Conduct ongoing data analyses to identify concerns and trends in CIRs, foster care, congregate care and child care.
Provide quarterly internal reports to OCA management and staff about CIRs and supported allegations of abuse and neglect in out-of-home settings, and conduct data analyses as needed for OCA white papers, the annual report, and other research projects.
Work on special projects related to the review of CIRs and reports of abuse or neglect in out of home settings, including sexual abuse.
Work with OCA staff to coordinate and collaborate with state agencies to collect and analyze data.
Work collaboratively with OCA staff to identify, develop and execute projects aligned with the interests of the OCA.
Assist the OCA Program Coordinator and Program Assistant in receiving and responding to calls, e-mails and letters received on the OCA Complaint Line.
Respond to requests for information from The Child Advocate.
Provide leadership and represent the OCA at Committee, Board and Council meetings, as requested.
Actively assist in planning, drafting and editing the content of the OCA Annual Report.
Assist with the administrative duties of the OCA as needed.


Qualifications, Knowledge, Skills and Abilities:
Bachelor’s Degree in social work or related field (psychology, criminal justice).
Minimum three years' experience in child welfare.
Knowledge of Massachusetts child serving agencies and organizations.
Experience with managing and analyzing data.
Proficient in Microsoft Office Suite, Outlook, Word, Excel, Power Point and other computer software applications.
Superior writing, communication and critical analysis skills.
Excellent ability to work independently and as part of a team.
Excellent ability to demonstrate initiative and leadership skills.
Demonstrates exceptional ethical and professional integrity by upholding the highest level of confidentiality regarding sensitive information.
Excellent oral and written communication skills.

Official Title: Staff Assistant
Primary Location: United States-Massachusetts-Boston-1 Ashburton Place
Job: Unclassified
Agency: Office of the Child Advocate
Schedule: Full-time
Shift: Day
Job Posting: Dec 31, 2018, 9:58:20 AM
Number of Openings: 1
Salary: 40,000.00 - 65,000.00 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Maria Z Mossaides - 617-979-8374