For The Customer Success Associate Position,you'll leverage your experience to provide exceptional support to our clients and ensure their success with our products and services. This role requires a understanding of customer success principles and a proactive approach to problem-solving.
Our Goal:
Kellett Remodeling is a residential repair and remodeling company located in Licking County, Ohio. Providing professional home repair and remodeling services is our primary objective. Completing all projects in a timely and professional manner is how we do it.
Qualifications:
Proven experience in customer success or a related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to addressing customer needs.
Ability to manage multiple priorities and thrive in a fast-paced environment.
Duties:
Conduct regular check-ins with clients to assess satisfaction levels and identify areas for improvement.
Identify upselling and cross-selling opportunities to drive revenue growth and maximize customer value.
Analyze customer data to identify trends and provide insights for enhancing the customer experience.
Lead the development and implementation of customer success strategies to enhance client satisfaction and retention.
Serve as the primary point of contact for assigned clients, addressing their inquiries and providing ongoing support.
Collaborate with cross-functional teams to resolve customer issues and ensure timely resolution.
