Maintains optimal workflow for building permit activities through efficient office management methods, document management, and clerical functions. Assists the public, answers phones and responds to inquiries, issues building permit documents, computes and collects permit fees, schedules inspections, operates personal computer, prepares permit activity reports and maps, and maintains property files. Completes monthly reports for City, State and other agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedules building inspection appointments with customers. Responds to building permit inquiries and resolves complaints or routes to appropriate individual for response. Takes and relays detailed messages as necessary. Coordinates with other departments, divisions, and agencies as necessary to facilitate the building permit process.
Responds to routine inquiries from the public concerning building permit process and schedules.
Assists the public with correctly completing permit applications. Prepares informational brochures and provides information regarding inspections procedures to customers.
Assists in preparation of the annual fee schedule and integrating the fee schedule into the on-line building permit system.
Computes permit fees using the City fee schedule and notifies permit applicants of required fee payments. Collects building permit fee payments (cash, checks and credit card), issues payment receipts, and routes payments to the Finance Department.
Provides coding of division invoices for payment by Finance department.
Maintains building inspections field and office schedule to efficiently coordinate workflow for three Building Inspectors and the Chief Building Official. Responds to changing schedules and modifies appointments as necessary.
Provides reports to Chief Building Official upon request or on periodic regular schedule.
Creates and distributes building permit data and reports to public and private agencies.
Assists in monitoring and administration of the Subsurface Sewage Treatment Systems (SSTS) and Reduced Pressure Zone (RPZ) backflow programs to ensure compliance with State and County requirements.
Utilizes technology applicable to the general operations of the division; investigates and implements available technology to efficiently accomplish work tasks. Performs building permit data management using LOGIS PIMS software, document imaging, and property file management.
Maintains building inspections website and on-line building permit application system.
Transcribes and types correspondence, documents, reports, permits and forms using a personal computer.
Maintains and updates division files and records, and ensures compliance with rules and regulations relative to the retention and destruction of files and records and data practice public disclosure requests.
Operates standard office equipment.
Keeps Chief Building Official informed of matters relevant to coordinate the responsibilities of that position. Encourages and enables effective communication within the division.
Provides clerical support to other Public Works divisions as necessary. Provides backup to Municipal Center front desk reception as necessary.
Performs other duties consistent with the responsibilities of the position and as assigned by the City.
- High School graduation or equivalent.
- Two years clerical work experience in an office environment with frequent customer contact involving municipal services or construction related activity.
- Experience working with customer service issues and resolving technical and/or scheduling problems or complaints.
- Typing speed of 45 w.p.m. with accuracy.
- Strong computer skills including proficiency with MS Office.
- Strong organization skills with attention to detail.
- Ability to accurately balance and maintain cash drawer.
- Demonstrated ability to prioritize work and perform assignments under minimal direction.
- Demonstrated ability to work cooperatively and communicate with the public and others in a courteous, positive and professional manner.
Working Conditions and Physical Requirements:
- Associate degree in business or related field.
- Building Permit Technician Certification or previous work experience in a municipal inspections department.
- Knowledge of building and construction industry terminology and practices.
- Work is performed primarily in a standard office environment that includes exposure to computer screens.
- Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
- Primary job functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (25 pounds).
Reports to Chief Building Official.
Schedule: Full-time, 40 hours per week; Monday - Friday, Days.
Starting pay rate dependent on qualifications.
Application must be completed in full and submitted by the deadline in order to be considered.
Offers of employment are contingent on result of background investigation.