Benefits Analyst

Whataburger - San Antonio, TX3.8

Full-timeEstimated: $82,000 - $110,000 a year
Benefits Analyst - (00011444)

Summary Description: This position ensures that benefit plans are operating in accordance with the organization’s Total Rewards strategy. Applies employee benefit policy related knowledge and skill sets to determine current benefit trends and compliance with legislative and functional program requirements. Interfaces with vendor account representative on benefit administrative matters. Provides guidance and recommendations to other departments when necessary where Total Rewards process, benefits administration of self-funded insurance plans and technical acumen is required.

Provides benefits overview to new hires; briefs on coverage options and how to enroll. Prepares documents necessary for orientation distribution.

Applies employee benefit policy related knowledge and skill sets to determine current benefit trends and compliance with legislative and functional program requirements.

Resolves administrative problems with the carrier representatives, including error reconciliation and issue resolution. Audits and applies retroactive deductions on a per pay period basis, and/or maintain records relating to benefit-related initiatives, such as eligibility information, life change event, or employment status change(s).

Drafts and mails applicable letters and forms directly to team members regarding wage deductions.

Provides thorough explanations to family members regarding wage deductions for benefit elections. Processes special payroll deduction calculations including bonus payment deductions for payroll team.

Coordinates with Payroll department to ensure proper payment received or reimbursed for missed deductions in accordance with company policy.

Engages stakeholders and family members in equitable resolution of plan issues and appeals and develops proposals for effective strategies to address challenges. May address escalated external customer and family member issues related to plan benefits and seeks fair, equitable and timely resolution.

Acts as a liaison with HRIS and Vendor Teams to provide functional support for Benefits Renewal deliverables. Identifies discrepancies and provides feedback for technical issues.

Completes a variety of testing tasks for ongoing benefits administration, and employment status changes. Conducts ongoing system and other audits of the Plans including the creation of audits as needed.

Participates in open enrollment sessions and other benefits-related projects and activities, ensuring that material provided is timely, accurate and presented effectively.

Understands and communicates the deliverables that apply to plan designs; supports team by training, mentoring, developing, and sharing efficient best practices.

Oversees the administration of COBRA.

Assists in the review of communication development created by vendors. Seeks the accuracy of listed changes in policies, procedures and practices as it relates the annual Benefits Renewal process or other benefit functions.

Identifies options for improving benefits business process bridging the needs of the vendors with the use of available information technology. Serves as the mediator between the business and technical stakeholders.

Assumes additional responsibilities as assigned.

Reviews vendor invoices to ensure contract pricing is implemented properly following open enrollment, vendor change and/or benefit design change and reconciles any discrepancies.


Bachelor’s degree in Human Resources or related field or any equivalent combination of education and experience required

5+ years’ of direct employee benefits-related experience preferred

Experience in the benefits administration of self-funded insurance plans required

Experience in Affordable Care Act compliance, hours tracking, Form 1095c, and associated forms familiarity preferred

Experience in restaurant and/or retail operations preferred

Experience in audit of weekly, monthly, quarterly and year-end reports (all benefit programs enrollment, changes, and deductions, etc.) required

Experience in researching and resolving questions/problems from third party carriers

6+ years’ experience preferably in restaurant industry

Knowledge, Skills, and Abilities:
Proficiency in MS Office Word, Excel, Outlook, Power Point, Visio (as applicable), and Access preferred

Proficiency in JD Edwards preferred

Proficiency in the use of HRIS platforms required

Knowledge of employee benefits policies, contracts, service agreements and implementation requirements

Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers.

Ability to work in a team environment

Experienced in proofing and developing Benefits communication materials

Strong verbal and written communication skills

Current and ongoing knowledge of the Affordable Care Act, ADA, COBRA, ERISA, GINA, HIPAA and IRS Section 125

Strong employee benefits insurance industry acumen

Proficiency in employee benefit program analysis and administration

Knowledge of state/federal government regulations, payroll taxes, standard payroll concepts, practices and pr• Advanced professional or theoretical knowledge and fundamental concepts, practices and procedures of a particular field of specialization in the execution of assigned duties and responsibilities

Basic understanding of budgetary concepts and procedures

Advanced understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants LLC

Advanced ability to delegate tasks and get work done through others

Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation

Professional Certification:
Certified Employee Benefits Specialist (CEBS) or CBP beneficial PHR, SPHR preferred

Working Conditions/Travel Requirements:
Expected to work the necessary time to satisfactorily fulfill job responsibilities

Must be able to report to work timely and as required by operational/business needs

Must be able to work a full-time schedule and work outside of normal business hours when necessary

Must be able to travel occasionally both locally and long distances (including air travel), to worksites, meeting sites, and other locations

Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence

Work Locations: 300 CONCORD PLAZA DR 300 CONCORD PLAZA DR SAN ANTONIO 78216-6903