Desktop Support Technician

NetCentrics - Crystal City, VA (30+ days ago)4.0


Job Description
NetCentrics provides the Department of Defense, Department of Homeland Security and other federal agencies with leading IT services including IT Strategy, mission applications, infrastructure and platform services, cloud solutions, service delivery and cybersecurity.

NetCentrics is looking for an experienced Desktop Support Technician to support our team in Crystal City, VA. This position is open only to candidates with an active Secret security clearance.

Specific duties include:
Strong written and oral communication skills
Excellent problem solving, quantitative and analytical skills
Exceptional customer service skills
Ability to prioritize and execute tasks in a high-pressure environment
Ability to manage multiple tasks simultaneously
Support and provide feedback to ensure continual process improvement
Provide rapid support response for break/fix and requirement requests
Coordinate and execute IT support for CONUS/OCONUS travel
Familiarity with Remedy ticketing system. Follow established Service Desk processes for ticket management
Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes
Provide Call Center Support using the Avaya Agent
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Excellent technical knowledge of PC and desktop hardware and associated diagnostic tools to perform remote diagnostics
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
Where required, administer and resolve issues with associated end-user workstation networking software products
If necessary, liaise with third-party support and vendors
COMSEC/TACLANE configuration and troubleshooting familiarity preferred
Mobile Device configuration and troubleshooting (Blackberry, DMCC, and DMUC devices)

Requirements:
Clearance: Active Secret Clearance

Certifications:
CompTIA Security + CE and MTA or equivalent upon hire
Help Desk Institute (HDI) Certification within 90 days of hire
Years of Experience: 2 years of related experience, Bachelor’s with 0-2, or Masters with 0-2 years
As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a full background investigation including criminal history, education and employment verifications.

**In order to be considered for this position, you must apply directly through our careers site**

NetCentrics is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.