Full Job Description
NOTE: If you are a current, permanent VA or Federal employee, you should apply under the internal job announcement, VIN #: CBFF-10837396-20-AHE, which closes on July 6, 2020.
The Health Technician (Telehealth Clinical) position is assigned to the Office of Connected Care at the Washington DC VA Medical Center and serves in a generalist role to support and manage telehealth operations, which is typically stationed at a clinical care delivery site. NOTE: You may be requested to work at Washington DC VA Medical Center CBOC locations.
Major Duties include but are not limited to:
Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT;
Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers;
Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs;
Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes;
Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures;
Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling;
Supporting designated complex telehealth programs that require advanced technical skillsets
Work Schedule: Full Time, Monday through Friday, 8:00am - 4:30pm. Note: Tour-of-Duty may change as a need to meet the demand for patient care.
Financial Disclosure Report: Not required
Relocation/Recruitment Incentive: Not Authorized
This is not a virtual position.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
0640 Health Aid And Technician
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education: You must meet one of the following basic requirements.
Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. ~OR~
Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. ~OR~
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part.
Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard (February 7, 2018) and currently GS-7 (full performance level) or higher position are considered to have met all of the basic requirements are considered to have met all qualification requirements for the title, series, and grade held.
Two years of recent inpatient or outpatient experience as a health technician.
Managing inventory of telehealth technologies.
Creating competency-based training for telehealth.
Participating in performance improvement activities within telehealth.
Developing reporting procedures to identify and improve workflow processes.
Coordinating clinic setup and monitor workload capture within telehealth.
Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met:
Experience: One year of experience equivalent to the next lower grade level (GS-6), i.e., screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; communicating effectively with administrative and professional staff; obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner; capturing and transmitting clinical images and/or data; obtaining consent as necessary; generating consults according to established procedures for each telehealth specialty; transmitting images or clinical data to the electronic medical record; providing patient education regarding general anatomy, disease processes and prevention as appropriate; and taking appropriate action based on the providers' findings and recommendations.
Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, you must demonstrate all of the following KSAs.
Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
Ability to read, interpret, and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
References: VA Handbook 5005/96 Part II Appendix G50. Health Technician (Telehealth Clinical), GS-0640
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Drug test required
To apply for this position, you must provide a complete Application Package which includes:
VA Form 10-2850c Application for Associated Health Occupations
VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
VA Form 10-2850c Application for Associated Health Occupations
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to the public