Information Technology Specialist

Air Force Nonappropriated Fund (AFNAF) Services Career Program - Tyndall AFB, FL3.6

Full-time$17 - $22 an hour
Duties and Responsibilities: Assists the Force Support Squadron computer specialist in all matters relating to data automation, data systems, and communication hardware/software applications used within Force Support Squadron. Performs a wide range of duties supporting the configuration management, hardware and software maintenance, functional user support, etc. to include but not limited to plans, coordinates, and installs applications software and hardware for Data Automation Systems. Provides Customer Support, Network Services, Operating Systems, Policy and Planning, Security, Systems Administration and Systems Analysis.

Installs, tests and troubleshoots, maintains and repairs operating systems and software configuration of FSS network infrastructure devices to include but not limited to routers, switches, firewalls, intrusion detection and prevention systems. Ensures that network connections are on line and active utilizing network management tools and processes and plays a key role in maintaining the network management platforms. Analyzes system problems and develop and/or recommend corrective action. Provides customer technical assistance support for FSS.NET LAN.

Provides on-going technical support to customers to ensure proper functional use of equipment and programs to preclude undue interruptions to IT services. Interfaces with customers to ensure efficient operations. Provides technical expertise and assistance with their desktop applications and software. Assistance may require hands-on corrective action or putting a trouble ticket in the Enterprise Service Desk (ESD) Automated System.

Acts as liaison between the FSS Customer and the ESD as needed. Assists in compiling information for risk analysis accreditation and certification packages in accordance with agency requirements and timeframes. Additional duties could include Information Assurance Officer (IAO), Cyberspace Infrastructure Planning System (CIPS), Client Support Technician (CST), Information Technology Equipment Custodian (ITEC), and maintain Payment Card Industry (PCI) standards or alternate for these duties. Performs other related duties as assigned.

Position of Trust. The employee may be required to work other than normal duty hours in an on-call status, which may include evenings, weekends, and/or holidays. Qualifications: Posses and maintain DoD approved Information Assurance baseline certification or understand that completion of training and certification must be completed within 6 months of appointment. Knowledge of the fundamental capability and functions of IT network architecture, topology and protocols used in installing and administering network services.

Individual must have the ability to communicate clearly when providing technical support to users and must possess the skills necessary to communicate IT related processes clearly and effectively using both oral and written techniques. Must be physically able to lift and carry equipment weighing up to 40 lbs. Subject to satisfactory completion of a Access National Agency Check with Inquires (ANACI). Must have a valid drivers license.

Must have ability to operate a vehicle in a safe manner. This is a drug testing designated position. Incumbent is subject to random testing for drug use. Reasonable Accommodation Policy Statement: This agency provides reasonable accommodations to applicants with disabilities where appropriate.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Selective Service Registration Statement: Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable, will not be appointed. TO CLAIM A PREFERENCE ALL SUPPORTING DOCUMENTS MUST BE UPLOADED WITH YOUR APPLICATION MILITARY SPOUSE PREFERENCE: PCS ORDERS VETERAN’S PREFERENCE: DD214 (COPY 4) TRANSITION HIRING PREFERENCE: THP ID CARD