Desktop Support Analyst

Buchanan Technologies - Grand Prairie, TX (30+ days ago)3.6


Buchanan Technologies is seeking a full-time Desktop Support Analyst to provide on-site Level I / II IT support for a client in Grand Prairie, TX. The Analyst will support 1100 users in 4 locations. Candidates must be extremely professional and customer service-focused.

Responsibilities:
Provide resolution to all desktop support requests within SLA requirements
Configure, troubleshoot and repair all desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
Must be knowledgeable with Windows 7 and Office 2010
Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues
Work independently to troubleshoot all support requests and follow escalation policies
Install and configure proprietary software per installation and configuration documentation
Inventory reclaimed laptops\desktops
Participate in testing, documentation and implementation of assigned projects
Participates in after hours on call rotation
Assist helpdesk with troubleshooting and procedure guidance
Establish and maintain a positive professional relationship with users and team members
Foster a positive attitude

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.