Director, Field Ops Strategy & Analytics

Vivint Smart Home - Provo, UT

Job Description
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

The Field Operations Strategy & Analytics team provides strategic direction and analytical support for the entire Field Operations organization. This role will interact with leaders across business functions to identify, structure, analyze, track, and deliver strategic projects touching multiple functions.

The Strategy and Analytics Director will be in charge leading, training, and inspiring the strategy and analytics team. This includes determining priorities in partnership with other Field Ops and Vivint business leaders, providing clear and concise guidance to team members, communicating results, challenges, and recommendations to the broader organization based on the S&A team’s work, and pushing the team’s thinking on how best to act on those recommendations. They are expected to be an active thought partner and drive discussions with leaders within and across the organization. Intent is for this role to have significant interaction with Scott Hardy, Vivint’s COO, and will report to George Theodoulou, Senior Director of Field Operations.

Develop team of analysts, senior analysts, and managers in critical analytical and strategic thinking skills and techniques
Oversee development, deployment, and accuracy of Field Operations reporting
Define, research, synthesize, prioritize, and align team to largest opportunities to change Field Operations addressable through analytical and/or consultative approach
Prepare relevant context to inform team and run semi-annual strategic review and alignment process
Partner within and outside Field Operations to answer Vivint level questions on key business drivers
Communicate clearly the findings and recommendations of the S&A team to the broader organization
Develop and maintain an external perspective on competitive offerings and behavior
Assist SVP-Field Operations with creating and refining senior executive presentations
Lead organizing and building agendas, and ensuring content created by team, for COO offsites and offsites involving interaction between field and back office
Act as a thought partner and subject matter expert on a defined problem-solving process to drive large initiatives
Upon request, own design and execution of proof-of-concept for strategic Field Operations initiatives
Manage cross-functional projects through informal power and influence techniques
Use a combination of first-principles problem solving, expert interviews, and independent research to develop solutions addressing the largest strategic and operational opportunities
Create relevant communication mechanisms (e.g., PowerPoint presentations, excel models, templates) needed to drive organizational understanding, decisions, and action for strategic projects

Ability to clearly and concisely communicate difficult and nuanced problems and solutions
Desire to learn and improve self, team, and solution
Familiarity with Microsoft PowerPoint and Excel
Preferable to have some basic accounting/financial analysis experience
Preferable to have some statistics knowledge

A bachelor’s degree in quantitative subject (advanced degrees welcome)
Working and practical knowledge of multiple human resource disciplines, including data management, employee relations, performance management and employment laws

Reports to Senior Director, Field Operations

Who Are We:
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of “America’s Best Employers, as well as the Forbes 2019 list of “America’s Best Employers for Diversity.” The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit

Why Vivint:
Free catered lunch/snacks/drinks; new menu daily

Paid holidays and flexible paid time away

Your choice between Mac or PC

Employee pricing on smart home products

Casual dress code

Onsite gym

Onsite health clinic

Medical/dental/vision/life coverage

What We Stand For:
Honesty and Integrity Come First - Do the right thing

Customer Obsession is Our Advantage - A relentless passion to serve the customer

Innovation is Essential - Today’s innovation is tomorrow’s lifeblood

We Win Together - Individuals win games: teams win championships

Exceptional is Expected - Talk is cheap: create value, not just motion

We Give Back - Helping people is core to our DNA

Find out more about what it's like to work here:
Behind the big orange logo: an inside look at Vivint Smart Home

Why Vivint Smart Home is One of the Most Innovative Companies

Vivint's Culture