POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.
ESSENTIAL JOB FUNCTIONS:
· Have full range of motion in wrists, fingers, and thumbs
· Be able to sit at a desk for extended periods of time
· Have normal or corrected vision to read computer screens and printouts
· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
· Perform basic math functions including addition, subtraction, multiplication and fractions
· Strong oral and interpersonal communication skills
· Meet client guidelines and have clear understanding of client policies
· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.
SPECIFIC DUTIES:
- Answer all questions and guide borrowers through the application process
- Update consumers account information during and after each call.
- Identify payment options; setup payment arrangements as appropriate.
- Must have good customer service skills and ability to work in a team environment.
- Required to maintain their daily and monthly service level expectations
- Initiate effective outbound calls and receive inbound calls.
- Produce and arrange payment solutions for customers.
- Provide account updates to management as appropriate.
- Ensure client/company quality standards are met
- Work assigned group of accounts
- Assure the best interests of the company are maintained.
- Provide management with information on any suspected work or personnel problems.
- Continued training in UDAAP and compliance policies.
- Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
- Maintain professional, courteous treatment of clients, coworkers, and consumers
- Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
- Meet FMA’s Standards for attendance and promptness.
- Demonstrate problem solving ability
- Excellent computer skills
- Working knowledge of billing practices and techniques
- Excellent verbal and written communications skills
- Ability to handle problems
- A strong sense of teamwork and cooperation with management and coworkers
QUALIFICATIONS:
- High school Diploma or equivalent.
- Previous customer service billing experience a plus
- Basic Microsoft office applications
- Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time
Pay: $14.00 per hour
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
Location:
Work Location: Remote