Accounts Receivable Specialist

RealPage - Richardson, TX3.3

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The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, resolving customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

PRIMARY RESPONSIBILITIES
  • Initiate a high volume of collection calls on past due balances
  • Answer inbound calls timely
  • Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
  • Negotiate payment arrangements
  • Payment reconciliation
  • Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis
  • Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
  • Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections
  • Perform related duties and special projects as assigned
  • Meet weekly with AR Manager to provide account updates
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
  • Minimum of 3 years experience in Accounts Receivable Collections required
  • Must have high volume account experience in the $4M+ range with an average of 2300 accounts and 30-40 line items
  • Research and reconciliation skills required
  • Excellent negotiation and customer service skills required
  • Intermediate to advanced proficiency with MS Excel and Microsoft Office Suite required
  • Excellent verbal and written communications skills
  • Strong attention to detail and excellent follow-up skills required
  • Ability to prioritize and manage multiple tasks
  • Working knowledge of Siebel and/or Platinum/Epicor software preferred
  • Some college accounting preferred
  • Must be able to work well with individuals at all levels inside and outside of the organization
  • Self Starter with the ability to work with minimal supervision
  • High School diploma or equivalent required
  • Flexible to work overtime as required
  • Able to sit or stand for frequent periods in the same location with some opportunity to move about
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