- Data Warehouse
- Microsoft Windows Server
- Business Analysis
DirectViz Solutions is seeking a fulltime/permanent BMC Remedy CMDB Engineer. This position requires an active Secret clearance. The work location will be Denver Co. Remedy CMDB
Configuration and administration of the Remedy ITSM Suite (IM, PM, AM, CM, SLA, with a strong emphasis on CMDB, SRM & ADDM). Provide support for upgrades and design of integration of the ITSM suite with other BMC products. Develop custom applications and workflows to support the automation of manual and resource intensive business processes. Work with process owners and customers to identify requirements then design and develop solutions based on those requirements. Manage a controlled environment around IT Configuration Items (CIs), utilizing BMC Remedy version 9 and establishing a reliable source of asset data, and providing the linkage between IT Service and Configuration Management. This controlled environment effectively captures and manages IT CI information, supports an effective CMDB and provides value-added services that improve organizational capabilities, manages risks, lower costs, and increases productivity. Job Functions/Requirements Assists the design, implement, and maintenance of configuration management databases using BMC Remedy 9 IT Service Management Suites based on ITIL best practices. Lead requirements analysis - Demonstrated knowledge of IT infrastructure to identify the relationships between configuration items – ITIL experienced. Assists the identifying and selecting of sources of configuration management data from across the enterprise. Assists the identifying of relationships of the configuration items and align them to the service portfolio and catalog Assists the defining, developing and producing of reports on configuration items and their related applications and services. This will be used to identify and detect changes to configuration items as well as performing change management impact assessments. Support system administrators and application support teams on the use of the tools Integrate the Configuration Management System and database with the BMC Remedy 9 IT Service Management COTS suite Perform requirements analysis working with all key stakeholders. Requirements Secret Clearance Knowledge of help desk operations and fundamentals 4+ years Windows Server Administration Experience with performing business analysis on data warehousing to develop dashboards 4+ years expert hands-on experience with Remedy ITSM Suite administration and development 3+ years CMDB(BMC Discovery) Current Security+CE or higher certification BMC Certifications ITIL V3 Foundation certification Compensation includes salary and excellent benefits package. If you, or someone you know may have interest in learning more about this opportunity, please email a current resume with availability and compensation for consideration. DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Job Type: Full-time Secret