Front Desk Receptionist/Director of First Impressions

SIS Financial Group - Hoffman Estates, IL

Full-time | Part-time

Position Overview:

The Receptionist/Director of First Impressions position answers all incoming telephone calls, greets all guests, and carries out administrative support to the office.
Essential Job Functions:

  • Welcomes and assists guests, clients, employees, etc. that come into the building
  • Answers multiple incoming phone lines efficiently and transfers them accordingly
  • Sorts and disperses daily mail to appropriate person(s)/branch(es)/department(s)
  • Orders, stocks, and maintains a full inventory of supplies in the office, conference room, and elsewhere as needed
  • Ships packages as requested
  • Oversees the signing and mailing of birthday cards (company-wide) and assists with Corporate Birthdays (i.e. disperse cards)
  • Stocks Conference rooms and set-up
  • Participates in dinner seminars
  • Maintains CRM database

Non-Essential Job Functions:

  • Participates in proactive team efforts to achieve departmental and company goals
  • Assists with planning and preparation of special events and workshops
  • Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions
  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Signs for all incoming shipping packages, via FedEx, Ups, USPS, etc. and routes accordingly
  • Maintains kitchen refrigerator, including stocking drinks and discarding old items
  • Orders kitchen supplies (i.e. drinks, utensils, condiments, etc.) from local grocery stores and or suppliers
  • Coordinates meals for guests including prospective managers, clients, vendor representatives, co workers
  • Performs various projects requested by the needs of different departments
  • Learns the office environment and where personnel are working (in departments and branches)
  • Participates in proactive team efforts to achieve departmental and company goals
  • Performs other duties as assigned

Required Knowledge and Skills:

  • Solid knowledge and understanding of customer service best practices
  • Basic knowledge and understanding of a multiple line switchboard

Required Education and Experience:

  • High School diploma or equivalency degree
  • 2 to 3 years of experience in customer service
  • Demonstrated experience with MS Office software products
  • Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines

Physical Environment:

  • This position is primarily an in office position
  • Normal office environment

Travel Expectations:

  • Local travel may be required for company or career-related meetings, programs, and/or events.

Reasonable Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Type: Full-time

Experience: Customer Service: 3 years (Preferred)


  • Health/dental/vision insurance
  • Paid time off

Job Types: Full-time, Part-time

Salary: $14.00 to $16.00 /hour


  • Customer Service: 3 years (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday

Typical start time:

  • 8AM

Typical end time:

  • 5PM

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma