Manager, Technical Documentation

Universal Orlando Resort - Orlando, FL (30+ days ago)4.1

Universal Creative is the planning and development division of Universal Parks and Resorts™, which is one of the many businesses within NBCUniversal™. We are ideally situated in Orlando, Florida, which has become widely known as the theme park and resort capital of the world. We are responsible for the design, development, and delivery of all resort and theme park concepts for all of Universal vacation destinations worldwide – Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world.

What sets Universal Creative apart?

We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today’s realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don’t know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time.

JOB SUMMARY: The Technical Writer must be fluent in the definition, and documentation of complex systems and facilities involving hydraulics, pneumatics, mechanical, electrical switchgear, control, monitoring, instrumentation, data acquisition systems and subsystems. The Technical Writer shall have broad experience in theme park and amusement park industries, writing specifications, manuals and engineering documentation. They will organize and develop scopes of work for projects from multiple disciplines, contract specifications and facility requirements; and initiate and manage Requests for Proposals (RFP)’s, working with the Responsible Engineers. The technical writer should have working knowledge of multiple disciplines including Show Animation, Show Action Equipment, Ride Conveyance (numerous types), Ride and Show Control Systems, Hydraulic Power Systems, Lighting Systems, Audio Systems, Projection Systems, and/or special effects.

Provides guidance and training to RI’s and RE’s in producing complete, valid, coherent and self-consistent RFP packages. This includes instructions and forms, form of agreement, scope of work, detailed design and system intent articles, deliverables and compliance requirements and reference numerous internal and external specifications and standards.
Works with RI’s to review and edit documents such as Scope of Work, Deliverables, and System Requirements Articles using templates and standards while maintaining quality control and consistency. The RFP for Show/Ride includes.
Works with vendors to review and edit drafts of vendor deliverable documentation, including operations and maintenance manuals while ensuring quality control and consistency.
SCOPE: The Technical Writer is responsible for assisting RE’s/RI’s in producing RFP packages suitable for competitively bidding Show, Ride and Facility projects in compliance with UPR standards, specifications, and practices. See Job Summary section for specifics.

QUALIFICATIONS: Possess education and demonstrated ability to write, edit and organize technical documents and perform quality control on technical documents.

EDUCATION: Associate’s degree (AA) in Engineering Technology and any publishing related discipline required. Bachelor’s degree from a four year college or university in Business Management is preferred.

EXPERIENCE: 7-10 years: Experience working in technical writing required. Experience in technical publications required. Industry experience in theme park design is preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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