Customer Service Representative

Enzo Consulting, Inc. - Denver, CO (30+ days ago)


We are looking to hire for our full-time Customer Service Representative position. Candidates who are looking for a career with longevity and growth, can work well with a team, and can train others are encouraged to apply.

We are proud of the unmatched professionalism of our team. We are looking for individuals who want growth within their career and can take on additional responsibilities once trained.

General Responsibilities:

  • Studying and retaining knowledge of products, services and promotions
  • Strive to resolve all customer concerns in a single interaction
  • Develop genuine relationships with customers to ensure customer satisfaction
  • Guarantee customer satisfaction of current account, close new accounts if necessary
  • Address and resolve each issue or concern with professionalism and in a timely manor
  • Work with a team on setting and hitting internal company goals and quality standards
  • Must be able to work in a busy, fast paced, energetic environment
  • Multitasking several projects at once with ease

Ideal Candidates & Requirements:

  • Possess exceptional communication skills
  • Holds self with a professional demeanor and has ability to calm customers down in stressful situations by going through each step in our conflict resolution script
  • Can learn and retain products, services, and promotions of our clients. These can change often, and candidates must be able to learn new promotions quickly
  • Treat each team members and customers with respect
  • Achieve daily activity and performance goals
  • Must adhere to company core values of: integrity, work ethic, positive attitude, and student mentality
  • Previous sales or customer service background encouraged
  • People person: warm, welcoming, and easy-going personality
  • Can work full time 40 hrs a week

Job Type: Full-time

Salary: $10.00 to $14.00 /hour

Experience:

  • Customer Service: 3 years (Required)

Education:

  • Bachelor's (Required)