Position Summary:
Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.
Essential Job Functions:
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Maintain profitability of location through sales and proper shrink and expense control
- Achieve personal sales targets by turning every customers life’s meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
- Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
- Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
- Foster life-long emotional connections with customers by clienteling
- Support the coordination of the operations functions
- Display merchandise and promotional materials in accordance with corporate merchandising plans
- Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
- Provide product knowledge, features and benefits to customers when presenting merchandise
- Estimate repairs and inspect/clean customer jewelry
- Perform watch battery replacements and band adjustments
- Suggest designs for custom jewelry
- Follow receiving and processing procedures
- Maintain overstock/understock conditions to retain ordering system integrity
- Maintain daily/weekly sales and take appropriate action
- Respond to customer comments/complaints
- Complete customer incident and associate incident/accident report forms
- Participate in inventory process
- Complete case counts
- Assist with and process time and attendance
- Develop staff scheduling and enter weekly work schedule for associates
- Assist with special maintenance arrangements for location
- Maintain flexibility to work any shift, including holidays and overtime
- Travel to other store locations to provide back-up coverage on an occasional basis
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications/Education:
- High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
- Minimum 18 years of age
- Ability to pass drug test
- Maintain confidentiality
- Accuracy/attention to detail
- Ability to organize/prioritize tasks/projects
- Diamond Council of America (DCA) courses completed within a year from being hired to this position
Desired Previous Job Experience:
- Knowledge of Fred Meyer Jewelers policies, procedures
- Management experience
- Proficiency with Microsoft Outlook, First Place, Act , Intranet
- Experience directing/participating on project teams
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Tuition reimbursement
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- A prospective client tells you she has used your main competitor for 10 years and likes their product.
What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue
- Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.
What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Portland, OR 97217 (Required)
Ability to Relocate:
- Portland, OR 97217: Relocate before starting work (Required)
Work Location: In person
