Patient Care Coordinator

Pacific Cardiovascular Associates Medical Group - Costa Mesa, CA (30+ days ago)


Pacific Cardiovascular Associates Medical Group (PCA) is a large prestigious Orange County cardiology practice that has been providing cardiovascular care for over 32 years. We are seeking an experienced Patient Care Coordinator to work out of our growing Costa Mesa administrative office, in our call center. A Patient Care Coordinator’s role is to schedule patient’s visits, tests and procedures; answer all patient questions; and help patients and their families make informed decisions throughout their treatment. A Patient Care Coordinator is also responsible for answering all incoming calls in a timely manner and directing the caller to the appropriate destination while providing a smooth, clear and professional communication practice. The successful candidate will have a willingness to work closely with patients, physicians, and other member of the health care team. Must be professional, detail-oriented, have exceptional phone skills and be able to handle a very fast-paced environment.

  • Medical Appointment scheduling experience is a must!
  • EHR experience is a must ( NextGen Preferred)
  • Must be familiar with medical terminology
  • Bi-lingual is strongly preferred
  • Knowledge of HMO/PPO Insurance information
  • Must have strong communication skills in English, both verbally and in writing
  • Must be organized
  • Must have strong computer skills
  • Must be able to handle a high call volume; call center experience is a plus
  • Must have the ability to multitask
  • Must be a hard-working and self sufficient
  • Have the ability to problem solve
  • Must be able to work Monday - Friday 8am-5pm

We offer full benefits after completing a probationary period and a salary commensurate with experience. All inquires for this position must include employment history.

Job Type: Full-time

Experience:

  • Call Center: 2 years (Preferred)
  • medical scheduling: 2 years (Preferred)
  • Customer Services: 1 year (Preferred)