Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Order to Cash Specialist
Location: United States; East Coast (hybrid up to 1x a week if near Cleveland, OH office)
Experience: Entry- Associate Level
Job Function: Finance & Accounting
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The order to cash specialist is responsible for performing a range of accounting and clerical tasks related to the accounts receivable functions. This generally includes quote creation, dunning procedures, maintaining customer records, and assisting the global team with timely invoicing. The person reports to the Accounting Manager.
Applicants must hold U.S (United States) citizen or U.S. permanent resident status.
RESPONSIBILITIES
- Assist global Accounts Receivable SMEs with maintaining, reviewing, and issuing dunning letters to global customers
- Ensure overdue invoices are documented with status and collection notes
- Review renewal documentation and close renewals globally in SFDC in a timely manner
- Create all nCSM quotes (renewals under $50,000) and creates quotes for non-nCSM renewals as needed
- Research customer discrepancies and past-due amounts with the assistance of Staff Accountant and Accounting Manager
- Create renewal quotes in marketplace platforms and aid in tracking all marketplace opportunities
- Maintains and updates customer files, including name or address changes, mergers, or mailing attentions
- Assists Staff Accountant in reconciling accounts each month
- Organizes data between SFDC and NetSuite
- Work with Business Transformation and Customer Succes departments on day-to-day activities and new initiatives
- Assess current processes and provide feedback for continuous improvement
- Prepare sales orders and invoices for review
- Performs other related duties as assigned
SKILLS AND QUALIFICATIONS
- Associate's degree, Bachelor's degree preferred
- 1-2 years' experience with revenue operations, accounts receivable or general accounting
- High degree of attention to detail
- Strong time management and organizational skills
- Proficient Microsoft Office knowledge and skills, including Excel
- Ability to work independently and prioritize tasks
- Experience with Salesforce and/or NetSuite a plus
Salary will be commensurate with experience.
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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