Hourly Rate (if applicable):
Provides technical support and project management throughout Blue Diamonds SAP Landscape – ECC, SOLMAN, PI, SAP Cloud Platform, HCI, SDI and Data Services. This position will also be very hands on with several SAP Cloud applications and architecture. This position will be responsible for the documentation, deployment, administration, monitoring, troubleshooting and supporting of complex SAP systems, network, security and core applications in complex enterprise environments. This position will be Supporting SAP infrastructure (Basis and Security) strategies and implement SAP best practices. Responsible for the user provisioning and future implementation of an Identity Management system.
Designs, plans, tests, builds, configures, monitors, maintains and manages SAP systems, networks and overall system performance/tuning. Other activities will include capacity planning, coordination of disaster recovery activities, system maintenance, create and enforce of IT standards/best practices.
Perform Security configuration and administration, user provisioning, Lock/unlock users and reset user passwords, Validate User Security, Validate Security roles, Maintain Basic Local user profiles, perform security audits and troubleshoot authorization issues in SAP and non-SAP systems. Work with SAP Functional Support Teams to meet their new initiatives and requests.
Responsible for daily operational support SAP maintenance, including Printer Administration, Transport Management System, system maintenance planning, system refreshes, note implementation and troubleshooting.
Perform user provisioning for all SAP systems and enterprise applications. Responsible for streamlining current process, as well as, planning for new identity management system.
Performs other duties and responsibilities as required or assigned by supervisor
Bachelor’s Degree in Computer Science, MIS or related field; or an equivalent combination of education and experience.
1-5 years of experience working with multiple SAP systems. Experience in Microsoft operating systems, MS SQL Server environment, and network technologies. Knowledge of SAP Basis and/or Security support, monitoring, troubleshooting and maintenance.
Experience supporting servers or storage is a plus.
Skills and Abilities
Ability to establish and maintain positive interpersonal relationships with a broad spectrum of internal and external customers.
Ability to communicate effectively, both orally and in writing.
Ability to present complex information in a manner that is easily understood.
Ability to make presentations and training in one-on-one or group settings.
Ability to remain calm in difficult situations.
Must be a proactive team player.
Must demonstrate initiative and cooperation.
Provide leadership and direction to technical staff.
Has full technical knowledge of all phases of operating systems and network communications. Ability to systematically troubleshoot, analyze and resolve hardware and software problems.
Under limited supervision, ability to handle multiple tasks at once, prioritize workload, and meet deadlines while maintaining effective and efficient work.
Work Environment and Physical Demands:
Position requires prolonged sitting at computer. Visual concentration for reading and writing reports and memos.
Standard office environment with low levels of noise, adequate lighting and comfortable temperatures. Occasional trips to plants and remote locations.
Various software diagnostic tools, network monitors and packet analyzers. Personal computers, servers, networking equipment, wireless equipment, bar code devices, and fax machines.
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Blue Diamond Growers (BDG) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital/familial status or any other protected class under federal, state, or local law. BDG also complies with all provisions of the U.S. Government's Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.