Full Job Description
ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ECHO is looking to add to our growing IPS group. We are looking for a talented technical Regional Service Manager!
We will offer immediate interviews for qualified candidates. This remote position will service our South East and East Coast clients! This position will be based out of FL!
ECHO provides excellent affordable benefits including:
Medical , Dental, Life, and Vision Insurance
11 Paid Holidays
Regional Service Manager Duties/Responsibilities:
Ability to problem solve, diagnose, and make recommendations to Shindaiwa customers possessing Shindaiwa branded generator and welding equipment
Develop and maintain national service centers to assist in the warranty and repair of Shindaiwa branded equipment
Develop vendor relations to assist in the procurement of parts or accessories needed in the daily support function of our service industry
Travels throughout the territory assisting customers in service related activity or training as deemed necessary
Works directly with National Service Manager in communicating day to day service needs of national accounts and fleet customers
Report product deficiencies, implement service bulletins, and manage field campaigns while reporting results to ECHO and Yamabiko Corp.
Ability to hold instructional courses for the service and maintenance of Shindaiwa branded equipment
Maintain knowledge of codes and requirements for portable power generation equipment and welders
Demonstrate operation and illustrate the features and benefits of machinery at customer work site to include load bank testing as necessary
Deliver complete service price quotes for warranty and service repairs as needed
Estimates date of completion to customer based on knowledge of own firm's production and delivery schedules. Assists with the delivery of field stock when necessary and provides signed delivery documents
Prepares reports of business transactions and keeps expense accounts maintained in accordance with company policies
Develops and maintains relationships with all key contacts at each customer location
Investigates and resolves all customer problems
Attends trade shows and assists with the set-up and removal of displays
Responsible for using good judgment when entertaining customers, completing expense accounts and timely submission of expense verification / reports
Insure customers have available 24-hour access via 877-9-TORQUE phone number
Performs other duties that may be assigned
Regional Service Manager Job Experience/Skills:
Prior power generation and diesel engine mechanics background is required, preferably experienced in a service manager or senior service roll.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, verbal, diagram or schedule form.
Must possess a working knowledge of computers and business software such as Microsoft Office for communication and analysis of information.
Travel: Must be able to travel 75%.
Equal Opportunity Employment:
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.