The Library Assistant performs general clerical library services in assisting customers. These services include general circulation, issuing and receiving books and other media, and general customer service in using library services and the use of the facilities. This position ensures the highest level of service is provided by staff to all customers.
Greet customers, provides excellent customer service and promotes library services and programs. Assists customers in using the online catalog and other electronic tools and resources; assists and instructs customers in using library services, equipment, and facilities. Assists customers in checking out and returning books and other materials; inspects books and other materials for damage and may assist in routing deliveries of interlibrary loan materials.
Sorts and shelves books and other materials. Assists customers in applying for a library card, and processes applications; utilizes computer hardware and software to enter and retrieve customer information. Positively reflects Hartford Public Library's mission, vision, and values to staff and the public. Keeps informed of current trends, improved programs and processes to better meet the needs of the community.
Provides welcoming customer service to all customers. Ensures safe conditions for staff, public and building operation. Takes appropriate action in building emergencies. Receives payment for overdue, damaged or lost books and materials, and applies payment according to procedure. Takes ownership and responsibility for performing well. Seeks opportunities for further development. Adjusts priorities based on the needs of the organization. Achieves results within established timelines. Arrives at work on time and ready to contribute.
Educational requirement: High School Diploma or equivalent
High quality library and/or customer service experience preferred.
This position requires availability of evening and weekend hours.
Hourly rate is $17.79 per hour.
Ability to continuously bend, twist, stoop, reach and pull. Ability to keep composure in everyday, potentially stressful situations. Able to travel to all facilities within the city, during all weather conditions. Ability to meet a flexible work schedule, including evenings and weekends. Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Able to walk, sit and stand for extended periods of time.
Applications must be completed online and include a cover letter and resume.