CDOC Victim Services Supervisor (HQ)

State of Colorado Job Opportunities - Colorado Springs, CO

Full-time | Part-time
Department Information


The mission of the Colorado Department of Corrections (CDOC) is "To protect the citizens of Colorado by holding offenders accountable and engaging them in opportunities to make positive behavioral changes and become law abiding, productive citizens"

Our vision..."Building a safer Colorado for today and tomorrow"

If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and amazing location, we offer:
Rewarding, meaningful work;
Distinctive career advancement opportunities throughout the state system;
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans;
Medical and dental health plans;
Short and long term disability coverage;
Paid life insurance;
10 paid holidays per year plus vacation and sick leave;
Tuition Reimbursement;
Wellness Program, Training Opportunities and more.

This position is grant funded and will be abolished when the grant is terminated or ends. The person appointed to the position will be required to sign an agreement waiver acknowledging that they understand this position will be abolished when the grant is terminated or ends and they will be placed in another position within the CDOC.

Who can Apply: Colorado residents who meet the minimum requirements by the closing date of this announcement.

Salary Note: Although the full salary range is listed, appointments are typically made at the range minimum, which is $6,528/month.

Description of Job

The Victim Services Office manages post-conviction victim services as mandated in the Colorado Victim Rights Act of 1992. These services include notification to enrolled victims of all critical stages during the offender's incarceration and community supervision. This position will provide leadership in the day-to-day operations of the unit and ensure clear program direction.

Primary Job Duties include, but are not limited to:
Supervise the work product and monitor unit staff including work load, leave time, accuracy and setting work standards. Resolve informal grievances, develop Performance Management Program (PMP) performance plans, reviews, and evaluations for assigned unit staff in compliance with DOC administrative regulations relating to the PMP and State Personnel Rules. Provide documentation to support recommended corrective and disciplinary actions that directly impact pay, status and tenure of staff.
Provide direction to staff to ensure exceptional customer service.
Manage the flow of information through internal and external stakeholders which includes, but is not limited to CDOC employees, law enforcement, victim service providers, the District Attorneys office and the victim.
Ensure notification of critical stages during incarceration, community supervision, death or escape.
Develop information, brochures, and outreach services to provide others with an understanding of the program, policy, and services provided.
Provide guidance to others concerning victim rights and requirements, victim/protection order issues, victim safety and offender/victim contact information.
Perform audits and maintain statistical data to evaluate, analyze, and review the effectiveness and efficiency of the program. Recommend modifications of systems to the appointing authority.
Develop and update training curriculum as required by the Division of Criminal Justice.
Administer formal training and informal instruction to ensure statutory compliance related to the victim notification process.
Manage the Restorative Justice/Victim Offender Dialogue (VOD) Program in cases of violent crime.
Review and recommend policy creation and changes to accommodate legislation.
Prepare and submit federal and state grant funding requests.
Provide services to crime victims through education and support concerning departmental procedures, rules and regulations.
Proactively lead and offer expertise that integrate with the agency's mission and goals.
Other duties, as assigned or needed.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights


Education: Graduation from an accredited college or university with a bachelor's degree in Criminal Justice, Social Work, Behavioral Sciences or closely related field of study. (You must upload a copy of your unofficial college transcripts to your application, in order to receive credit).

  • AND -
Experience: Four (4) years of *professional experience working directly with victim's rights in a criminal justice or law enforcement agency.

Part-time experience will be pro-rated. This work experience must be clearly described, in your own words, in the work history section of your application to meet this requirement.

  • Professional Experience is work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
Substitutions: A combination of work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree.

A master's or doctorate degree from an accredited college or university in a field of study listed above may be substituted for the bachelor's degree and one year of general experience respectively.


Required Competencies:
Strong working knowledge of victims' rights and the criminal justice system;
Ability to foster relationships and collaborate with community agencies;
Excellent verbal and written communication skills, interpersonal and organizational skills;
Ability to demonstrate sensitivity to the cultural and ethnic diversity of the service population and the needs presented;
Proficient in Microsoft Office (Word, Excel, PowerPoint, Access), Gmail, and other business applications;
Proven ability to gather, evaluate and interpret data, prepare reports from that data and present the information.

Preferred Qualifications: (Candidates may receive higher ratings for possessing preferred qualification criteria).
Public service experience working with the victim community;
Experience developing curriculum and training others;
Experience working with external agencies and special interest groups;
Experience resolving concerns and complaints, researching and determining validity of complaints, and preparing a written response;
Experience supervising staff in a sensitive work environment;
Extensive experience working with confidential information.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it.

Conditions of Employment: All job offers are contingent upon a successful medical screening (at applicant's own expense) by a health care professional, certifying candidate's ability to perform the essential functions of the position.

Must be a Colorado resident at the time of application;
Must be 21 years of age;
Possess a valid, unrestricted, driver's License;
Possess a High School Diploma or GED;
Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.
Successfully complete the Department of Corrections Basic Training upon hire;
Possess the physical ability to successfully complete Defensive Tactics;
Lift arms above head and kick as high as own waist;
Stabilize another person to accomplish a controlled take down;
Use arms, palms of hands, shins, and feet to deliver blows;
Withstand impact (slow speed or with a safety bag) on own body from strikes/blows;
Swing a baton in a striking technique;
Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic;
Get down on one or both knees and up again with multiple repetitions;
Positions that have direct contact with offenders may be exposed to Oleoresin Capsicum;
Must be able to see and hear in order to observe, address and respond to potential breeches in safety and security;
Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury;
Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently;
Work in situations involving assaultive behavior, physical control of another person and/or restraint situations;
Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner;
Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders;
Communicate by talking, listening and/or signaling people to convey or exchange information, assignments;
Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings;
Willing and able to travel;
Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule;
TB (tuberculosis) screening is required of all new employees upon hire;
Successful completion of a background investigation is required. Should applicant's background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges. In order to process your background investigation, your application must include at least 10 years of the most current employment history, unless the job in which you are applying for is later than 10 years. Failure to provide this information could result in delays and/or elimination from the background investigation process.
The CDOC is committed to a drug and alcohol free work environment. Our employees are expected to comply with all state and federal laws. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.

Appeal Rights: If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information


The Assessment Process: Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis. Part or all of the analysis for this position will include a review of your application material and your responses to any supplemental questions. Applications and responses will be reviewed by a Subject Matter Expert (SME) to assess and rank applicants in order to cut to a top group for additional assessment; or to establish an eligible list for referral to the hiring manager and final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

Once you have submitted your application, you will immediately receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.

Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email and may only give you one day to respond. You may receive email notifications from a Colorado Dept of Corrections employee or from this email address It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date, please contact the "Department Contact" listed in this announcement within 3 days after the job announcement closes.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the person listed on this announcement by phone or email at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

**You are encouraged to print a copy of this announcement for your records**

Scheduled dates of possible applicant assessments (i.e., exams, oral boards, written assessments, etc) cannot be rescheduled. If you fail to appear for the scheduled date/time, make up dates will not be allowed.

All Colorado Department of Corrections Facilities and Building are Tobacco Free
Colorado Department of Corrections is a Equal Opportunity Employer