This position can be based out of Knoxville - TN, Schaumburg/Chicago - IL, Cedar Rapids/Urbandale - IA, Bedford - NH, Tulsa - OK, Madison - WI or Peachtree Corners - GA
The Associate IMS Core Engineer will support existing deployed and centrally managed infrastructure. This positions primary focus is on VoLTE/ IMS/RCS Core operations, EPC/VoLTE DNS Database, and/or SIP/VoLTE translations, across our wireless service domains; largely operationally focused, guided by a more senior engineers, while providing support for new services in both todays 4G/IMS environment. This role provides input to the team on needed improvements. This position will perform operator level troubleshooting or escalate as needed for restoring service outages in collaboration with other support organizations as required.
- Assists team in identifying changes needed in the customer-servicing infrastructure configuration. Advise on changes on owned infrastructure.
- Assist in executing processes for the customer-servicing infrastructure, preventative maintenance plans and procedures to ensure high availability
- Assist with less complex issue identification and resolution processes for customer-servicing infrastructure-related
- Troubleshoot and escalate as required senior engineers
- Utilizes analytical and development tools to manage and support our wirelss services health with guidance from a more senior engineer
- Ensure communication of process and procedure changes to key stakeholders
- Supports an effective test plan for any new / changed customer-servicing infrastructure
- Assists with identifying and correcting issues in the network as well as to measure and optimize performance
- Participate in key vendor/industry forums and service health best practices
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.
Bachelor’s degree or equivalent experience in related technical discipline such as Engineering, Computer Science, Information Technology
Networking/System Certifications or related experience preferred
Minimum 1+ years relevant work/industry experience with an advanced knowledge of concepts, protocols, vendors, and industry trends in legacy and next generation cellular data networks is preferred
Networking certifications with a focus on IP telephony or related experience preferred
Understanding of 4G/IMS architecture, call flows, technologies, and implementations based upon 3GPP standards Strong System Administration Capabilities
Strong knowledge of vendor-specific solutions for wireless services, along with knowledge of standards-based application delivery best-practices
Knowledge of re-engineering / process improvement
Demonstrated problem solving / analytical skills and knowledge of analytical tools
Excellent written and verbal communication skills
Knowledge in Office:
Word, Excel, Outlook, Powerpoint
Experience supporting mission-critical infrastructure in a fast-paced environment is preferred.
24x7x365, including 3rd shift staff as required
TAS, SCC-AS, MRF,ENUM,Transitions Gateway, Presence, MGCF, IP/Visual Voice Mail
Deployed Protocols and Technologies:
PSTN, TDM, IS-41, SS7, Diameter, ISUP, Wireless Intelligent Network (WIN-2, IS-826), EPC/VoLTE DNS, Megaco, TCP/IP, HTTP, GTP, SCTP, SIP, MTP, M3UA, UDP
Next Generation Technologies:
VoLTE, IMS, P/I/S-CSCF, AS’s, TAS, MGW, SGW, B/MGCF, MRFC, CSFB (Circuit Switched Fallback), Megaco, 3GPP standards, Lawful Interception Gateways (LIG) for CALEA compliance, Next Generation Networks as required for USCC
TCP/IP, UDP, IP, SIP, Codecs, RTP, SIP/VoLTE translations, IP Telephony, VoIP, QoS, Delay, Jitter, & Packet Loss Monitoring & Requirements, Security Appliances
VoLTE, Presence, UT Proxy, 4G/LTE, MIP, SIP, VoLTE and Data Roaming), SIP/VoLTE translations(Voice routing, digit manipulation, and trunking datafil, EPC/VoLTE DNS Database (Traffic moves using DNS for maintenance or recovery and maintenance of the database), Message Application Broker (MAB)/Voicemail to Text, dynamic public IP assignments and static public IP assignments.
Netscout, Netcool, Wireshark, Service Level Monitoring, Remedy Ticketing
3GPP Interfaces and associated Technical Specifications:
LTE Traffic and Signaling, User Traffic, IMS Media, Session, Application and Control Planes, PSTN Signaling, SON - Cx, Gm, Gx, Gy, ISC, Mb, Mg, Mi, Mj, Mk, Mn, Mp, Mr, Mw, RX, S1-MME, S1-U, S5, S6a, S8, S11, SGI, Sh, Sp, SWa, SWd, SWm, SWn, SWx, X2
Scripting/Automation Knowledge Awk, Sed, Perl, Shell Scripting, PHP
O/S and Software:
SSH, VPN Client , Linux/Unix, Windows 2008 Server, SQL 2008
Tools and Deep Packet Inspection:
Netscout, Optima, WNG, SEV1, TrueCall, CellPage/CellGraph
Illinois-CHICAGO_IL, Illinois-SCHAUMBURG_IL, New Hampshire-BEDFORD_NH, Iowa-CEDAR RAPIDS_IA, Iowa-URBANDALE_IA, Wisconsin-MADISON_WI, Georgia-PEACHTREE CORNERS_GA, Oklahoma-TULSA_OK
U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.