Front Desk Clerk

Microtel Inn & Suites Conway AR - Conway, AR (30+ days ago)3.6


The Microtel In Conway AR is currently accepting applications for Front Desk Clerk who is outgoing, extremely friendly, and has excellent work ethics. Candidate must be flexible to working evening and overnight shifts. Candidates must be extremely outgoing and professional, have computer skills and customer service experience.

JOB DESCRIPTION – Front Desk Clerk

TITLE: FRONT DESK CLERK

REPORTS TO: General Manager

POSITION SUMMARY:

Perform sales and customer service, accounting functions as related to guest registration, and revenue reporting/recording.

FRONT DESK DUTIES AND RESPONSIBILITIES:

  • Performs the functions of the front desk including: check ins, check-outs, reservations, answers phone, provide wake-up calls, etc.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Provides security for guests by never releasing names or room numbers.
  • Posts all charges to guest accounts.
  • Verifies credit cards, direct billing, and cash deposits are accurate and balance.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Knows how to operate PMS, fax machines, and other front office equipment's.
  • Performs tasks such as washing, drying and folding laundry and other cleaning tasks such as vacuuming front office, sweeping and mopping lobby, etc.
  • Prepare breakfast in the morning and keep well stocked when working overnight shift.

PREREQUISITES:

Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Must have computer skills.

Displays good customer relations skills and takes initiative to greet guests in a friendly manner

Job Type: Part-time

Experience:

  • Customer Service: 1 year

Location:

  • Conway, AR