Director of Operations

The Godfrey Hotel Boston - Boston, MA (30+ days ago)


Energy and Drive

Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills

Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Personal and Interpersonal Skills

Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, positively accepts and provides feedback.

Operating Skills

Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.


Must have strong knowledge of PMS and POS systems, strong leadership and communication skills both written and verbal

Must possess strong grasp of computer & technology skills, knowledge of Microsoft Office is preferred

Advanced knowledge of the principles and practices within the Rooms and Food & Beverage disciplines, including experiential knowledge for management of people and complex problems.

Education/Formal Training

Bachelors Degree in Hotel Management or equivalent is required


Proven success in a senior leadership role or a strong candidate with proven success in several department head positions. At least 3-5 years of experience in a Director Level/ Department Head position. The Hotel

The Godfrey Hotel is one of Bostons newest lifestyle hotels. Opened in February 2016, the fashionable 242-room property offers leading edge in-room technology, an unbeatable downtown location, impeccable service standards and is home to the flagship cafe by George Howell Coffee - the highest quality roaster and purveyor in New England. Adjacent to the hotel lobby is RUKA, a high-energy Peruvian-Japanese fusion Nikkei grill, operated by the restaurateurs behind Yvonne's in Downtown Crossing and Lolita in Back Bay & Seaport, will round out the stylish and kinetic food and beverage offerings at The Godfrey Hotel.

The Godfrey Hotel Boston, managed by Oxford Hotels & Resorts, LLC and developed by Oxford Capital Group, LLC, is the second Godfrey Hotel following the award-winning flagship property in Chicago's River North neighborhood opened in 2014. Recently opened in January 2018 was The Godfrey Hotel & Cabanas Tampa. With a name meaning "peace and welcome," the 242-room hotel emerges in the architecturally restored Amory and Blake buildings in Boston's burgeoning Downtown Crossing neighborhood. Oxford Capital Group, LLC recently announced the development of the fourth Godfrey Hotel in Hollywood, CA.

Position Overview

The Director of Operations at The Godfrey Hotel Boston is responsible for leading the daily operation of the hotel, overseeing the Front Office, Housekeeping, and Engineering and Food & Beverage. The ideal candidate will possess a full suite of technical/operational skills, but most importantly, will possess the highly-developed interpersonal skills necessary for leadership and motivation of an experienced operations team.


Oversees the daily operations of the hotel, directly supporting the Area General Manager

Maximize profit through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Rooms Department

Carry out all policies and prepare reports established by Oxford Hotels and Resorts and the General Manager

Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profit, control costs and ensure the security of the operation.

Participates in creation of the hotels annual budget

Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.

Direct and coordinate the Front Office Manager(s) to maximize the guest experience, meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.

Direct and coordinate with the Director of Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.

Direct and coordinate the Food & Beverage operations of the hotel to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, room service, beverage service, restaurant service and food and beverage purchasing. Ensure the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen.

Direct and coordinate with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; ensure the implementation of a preventative maintenance system, work-order system, and energy conservation program.